Best Western Raphael Hotel Altona
Top rated by guests





8.1Excellent
(554 Ratings)
"Great facilities in the room"
Verified guestDon't miss out! Price and availability may change
3-Star Hotel
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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This 3-star Superior hotel is across from the Hamburg Altona Train Station. It is just a 6-minute S-Bahn train ride from Hamburg Main Station.
Free WiFi/internet
Free Parking
Non-smoking
Heating
Bar
WiFi/Internet
Shared living spaces
Sauna
Electric Vehicle Charging Station
Ironing facilities
Smoking allowed
Safe
Accessible by lift
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
8.1Excellent
(554 Ratings)
"Great facilities in the room"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
7.0 / 10.0
NIce hotel, very close to Hamburg Altona train station. Extremely practical for train travellers.
Breakfast location was very strange. Access either from the outside, or via a labyrinth of staircases, upper floors and elevator.
Room & bed design was also a bit strange. Very narrow access to bathroom, between bed and wall.
1.0 / 10.0
Nothing
best western plus hamburg altona has no manners. I have been to many hotel, in many countries. I have never experienced anywhere besides best western germany that they come and knock on your door 3 times before 12 noon to pressure you into early checkout. At 10 they knocked the door and yelled room clean despite they know i am inside and checking out that day. At 11 they came and said check out, despite check out is at 12. At 12 the lady knocked hard on my door and told me to come out immediately. it has happened at every best western I have been to, I even tried in bremen he opened the door exactly at 11 and shouted check out!
5.0 / 10.0
Location is fine. Room is large.
The carpet looks filthy. And late check-out is not possible for the day I stayed.
9.0 / 10.0
Everython was ok.
A more affordable rate would be great.
8.0 / 10.0
Really good.
Magnetic cards didn't work
4.0 / 10.0
The bed was comfortable
No air conditioning and it is next to the train so it is loud
9.0 / 10.0
Well equipped room, cosy bed
6.0 / 10.0
- One of the pillows was comfortable.
- Nice view from window.
- Enjoyed the train sounds.
- Great location to the station.
- Nothing special.
- Wanted a double bed but got two single beds.
- No elevator to fourth floor.
- The room was way too warm (made me feel sick).
- Silver fish bugs which indicate uncleanliness.
- Way too small: like we got Harry Potter’s closet.
9.0 / 10.0
Near centrum, good localization, rooms was very clear, breakfast was tasty.
Personel doesnt speak in english only german language.
5.0 / 10.0
The location is good - right in front of Altona train station and 3km from the city center. The breakfast is good, although the staff is always rushing the guests.
I went there to run the marathon, the breakfast was at 07h on sunday. I asked if they could open 30 minutes earlier (06:30 AM) or at least give me some bread, and jam/marmalade or bananas, the night before. Both requests were denied. They didn't open early and didn't even give me a single piece of food. Not a good hotel if you're running. Also, we had to request the cleaning of the room - 24h without doing it.
9.0 / 10.0
worth paying more for the larger rooms
6.0 / 10.0
The bed were not confortable. The matress was too hard. We had 2 seperate mattresses.
7.0 / 10.0
nice staff, good breakfast
location next to the train station with noise all night long. facilities desperately needs an update.
10.0 / 10.0
Great facilities in the room
9.0 / 10.0
The location is very convenient as the hotel is next to the train station.
Nothing to complain.
10.0 / 10.0
Great location. Loved Altona area.
Being from Florida, USA, we are accustomed to air conditioning, but being able to open the windows and having the nice fan was nice.
9.0 / 10.0
Very good location, Close to Train station and Bus station
All good, nothing
7.0 / 10.0
The room was clean and comfortable. The hotel is very close to the Altona train station.
Night concierge tried to lecture me about German laws and mask mandate
10.0 / 10.0
Very friendly staff and the location is perfect only 1 mins away from the train station!!
8.0 / 10.0
location was very convenient.
we were given an upgraded room which was very spacious. hotel is very clean and breakfast was good value for money.
staff were very helpful and friendly.
9.0 / 10.0
Location is perfect, rooms are quiet despite the near train station, pedsonnel is kind and very careful.
Small showertube, only with a curtain. Each time floor in the whole bathroom was wet.
9.0 / 10.0
Very clean and nice room. Clear instructions. Very helpful staf..
There was bread with fungus at the breakfast. That means it was pretty old....
7.0 / 10.0
The location is great.
Breakfast is way too expensive and its organisation is more fitting for military baracks than for a hotel. And 09h45 you're 'kindly' asked to finish. Totally unacceptable!
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Best Western Raphael Hotel Altona. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Best Western Raphael Hotel Altona pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Best Western Raphael Hotel Altona?
We found 18 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, heating, and bar.
