Glamour - by MyHomeInComo

Spacious, location

Another sofa would have been good, as there were 5 of us staying

Location was great. The MyHomeInComo staff were polite and responsive when we needed help with a power cut.

The welcome book in the apartment contradicted some of the things we were told by MyHomeInComo (the rental company) which was confusing. Waste disposal, key drop-off processes were unclear/fiddly.

L’espace des pièces et les chambres individuelles

La douche qui avait du mal a rester à température

The location was ideal and it was clean. When we had questions about the arrival and picking up keys, etc., the video calls were helpful and they tried to resolve the issues personally.

The apartment was very cold and uncomfortable during the rains. We felt we needed to go to restaurants or shops to be outside the cold apt. We had to ask 3 times for heat an we finally suggested a space heater. We asked for two and received one, which put out barely enough heat for the bathroom. We know in Europe it is considered second floor, but nothing in the booking indicated that many flights of stairs. I am sure the age of the building contributed to the lack of heat . In future bookings, perhaps it would be better if you advised your prospects it will be very cold, even after using all the blankets in the apt. Upon arrival, we had flown 7+ hours and were exhausted because of lack of sleep, then we find out we had to go obtain the key from a different location with all of our bags in an unknown area. Our driver was able to help us, but it took over 4 hours to find the right address and keys before entering. There needs to be a simpler way. And upon leaving it would be best to leave the keys inside instead of returning to the Lock & Go with all of our bags and an early departure. We had to pay our driver extra for his help. Too many steps in this process just to arrive and leave. One evening the electricity went out and luckily with the help of the video call, we had to go to the bottom floor, inside a control box and literally reset the system. I had elderly parents and we were in our pajamas at this time freezing and we are not electricians. When I asked if anyone was on call the rest of the night, he said not until the next morning. He was very helpful on the video call and appreciated his help. It would be strongly advised to have a flashlight in the apt when the electricity goes out next time because our phones had a low battery and we were trying to find a light. And without using our phone service which charges us per day, we wouldn’t have had any way to contact the office.