Moxy Paris Val d'Europe

Friendly staff Nice vibe Welcome drinks

On the positive side, this lady supervisor who helped us with the room change was genuinely kind and competent. The rooms and bathrooms were in good condition – new, clean, with super comfortable beds and pillows – and the parking garage was good.

Water pressure was the biggest issue. The shower pressure was extremely weak – genuinely not enough for a normal shower, and this seemed to be a general problem rather than just one room. When we first complained and asked for someone to take a look, we were told that maintenance would come, but nobody showed up. Only after going back the next day and speaking to a more senior member of staff (a very pleasant young lady, and honestly the only truly helpful person we met there) were we moved to another room where the pressure was slightly better. That made things just about tolerable, but still far from what you’d expect from a modern hotel. The heating in the rooms was also quite poor. Even with the heating turned on, one half of the vent kept blowing cold air, so the room never really felt properly warm. Even after we manually closed the cold-air side as much as possible, it took over 20 hours for the room to get close to the set temperature. On top of that, a male staff member made a sarcastic comment that “19 degrees is a normal room temperature”, which was especially irritating – the fact that he finds that comfortable doesn’t mean guests have to agree. Breakfast was average. The juices looked like a joke (I have photos that speak for themselves), the boiled eggs were kept ice-cold instead of warm, and the only hot options – scrambled eggs, bacon and small sausages – were all quite disappointing. Another small issue: on Booking.com the room descriptions mention options with either a shower or a bathtub, but in reality there are only rooms with showers.

Cozy and warm atmosphere Location is good (near the metro station) Staff members are more kind than the most of other accomodations in paris.

It could be better the hotel could privide the free slippers in the room

We had a great stay for our trip to Paris (2 days in city and 2 days in Disney). The hotel was modern, clean and a great location to the train station to reach both Paris and Disney extremely easily. Breakfast was good enough for a quick bite before busy days. The kids loved the play area.

There could have been more options to store our clothes etc - no wardrobes, shelves or drawers, just one hanging rail.

Comfortable room, great location to the trains for Disneyland and Paris (a few mins walk max!). Helpful staff.

The breakfast offerings could have been better for hot food - there was only sausage, bacon and scrambled egg and they were lukewarm. There was only one lift up and down so it could sometimes take a while to wait for it to come.

Great location for Disney and the shopping centre. Comfy beds. Good breakfast.

Only one lift means a long wait at times. Cleaners left bedroom windows open so when we returned late at night the room was freezing cold. Room didnt have tea/coffee machine, no vending machine available for hot drinks either.

Fantastic hotel; great location, wonderful staff and a lovely atmosphere and breakfast. We loved our stay, thank you.

Nothing

Very nice and clean

Only have shared hot water facilities.