WoodSpring Suites Detroit Madison Heights

Room was in good condition, however front desk is not monitored all night. So people can come in an out all night whether they are staying or not. Lobby smelled like weed and when we needed to check in, and called for someone on lobby phone, came dressed in ragged clothing. Boyfriend went outside for a smoke and felt uncomfortable, almost unsafe.

Clean, quiet, comfortable- was an excellent weekend getaway especially with the kitchenette and being able to bring our dog. Will stay again!

Staff is amazing. Room clean. Great customer service. 7th stay.

Room was good better then a lot of other hotels and price was perfect

Room was not thoroughly cleaned upon check in. So instead of just sanitizing I had to do a deep clean. Staff adjusted stay rate for the inconvenience.

didnt use laundry

Good Room

Our room had an awful fried fish and smoke smell. Also I overheard a conversation when I was checking in about someone complaining there was a bug in their room so I was nervous the whole time. It was unsettling to say the least.

Drove down to the area to attend a show. Briefly stayed one night. Obviously didn't spend much time in the room as I was that an event. The building was well put together and clean. The finishes, furniture, vending, and equipment was all in good shape and relatively modern. My room was clean. The heating and cooling system worked well. There were no funky smells. It is just the basics but that's what you get for the price which was my biggest qualifier for booking a hotel close to the venue I was attending. There is a need for improvement on the staffing front. The few brief encounters I had with staff were pleasant but there's very few of them and they are not there very often so it's kind of a fend for yourself situation. I had to leave before anybody was going to be on the schedule for the day to check me out as checkout was at 11:00 and staff would not arrive until 10:00 a.m. . I was worried I would be double charged since I wasn't able to check out with a tangible person in the moment but all seems to be well. I would stay at this property again.

Yes

Excellent

Staff was nice, room was ok. The floor in the room seemed dirty. I pulled a hair definitely not mine out of the "clean" wash cloth. The elevator was broken. The halls were clean when we got there. When we returned after our concert there was thick mud from boots and probably a whole container of blueberries spilled on the hall floor. Beds seemed clean enough.

The very first day of staying there the power went out had no power for over four hours doing the power outage. The smoke detector goes off out of nowhere. One of the associates of the establishment comes there and accuses us of smoking no smoking going on extend to stay three more days, lose power again no apologies no refunds no coming to check on you to see if you were OK during the power outages no customers service when needed not a good experience

The only negative I have is that the elevator stopped working after my first day there. It was a little inconvenient to bring my stuff down via stairs when i discharged. I was on 4th floor

The room was clean, staff was nice but the elevator was broke and I had to make many trips up and down the 4th floor to the car and I had two dogs. They should've offered a discount for the inconvenience. Another disappointment was they don't offer military discount.

Enjoy the place and people a lot!!

This place was filthy. The first room we were put in had long black dog hair all over the floor. Since we arrived so late, I felt bad about wanting to complain, but the next morning we were so congested i had no choice. The room they moved me to didn't have any dog hair.... but was possibly dirtier than the first. I literally went out and bought a broom and swiffer style mop and wet pads and spent an hour mopping the floor. 12 pads later and they were still coming up brown. We left early and still got charged for our entire stay. I wish i could give it zero stars. My advice is if you want to attempt to sleep here- bring cleaning supplies, you'll need them.

Don't EVER stay here. AVOID this place. We arrived and was told our room was being repaired and to please come back and check in later (after the Tigers game) and the room should be ready. They had no other room for us. We couldn't risk the room not being ready (5 hour drive from our home) and had to stay somewhere else. We were told we would be refunded. After 90 days and a dispute later we were held responsible for the charges. The WORST hotel experience ever and we stay at around 15 rooms a year. AVOID AVOID.

The handicap room on the 1st floor is never available even though i specific on reservation.

Whenever I walked in the front door of the hotel I kept smelling marijuana. When I asked the staff at the desk they explained that people were bringing in the smell on their clothes and there was nothing the staff could do. The next day as I walked in I could smell a heavier smell of marijuana and when I looked at the girl at the front desk I could tell she had been recently smoking marijuana. I booked a non smoking hotel. I understand that marijuana is legal, but to keep smelling it everytime I walked in the front door was not a good impression. The rooms smelled great as if they were pumping a nice smell throughout the hotel.

Elevator

The kitchen I was there 4 days and it was just ez to cook

There was a carry out of McDonald's chicken nuggets left in the microwave. Recommend a tissue box in each room 👌

Everything was great.

The front desk treats me like a celebrity every month when I stay there! FIVE STARS!!!

The staff were all very welcoming, friendly and helpful. The room was comfortable and the location was very good.

Initially I was checked into the wrong room. They did put me in the correct room the next day when I brought it up. On going to the new room it did not look like they cleaned the floors and there was food from a previous stay in the fridge. In the 4 weeks that I stayed, I found 2 dead bugs in the room, there was no room service, and the AC broke down after the 1st week. I mentioned the AC to the front desk the day after, and followed up after a week, but nothing was ever done. The staff was very friendly but unfortunately I could not recommend this place for an extended stay.

Great place

The room was adequate. The floors were dirty!

Customer service was excellent. There was a problem with our room and they fixed it asap. Then we had a reservation link and they very helpful with that as well. Great place and we will stay here again.

The third floor hallway smelled so bad I almost wanted to leave immediately. Be warned if you stay here.

No complaints