Hotel M18

This hotel is ideally located in Nørrebro, right next to the cemetery where H.C. Andersen and physicist Niels Bohr are buried, should you wish to pay your respects. It’s close to a metro station, with the M3 line taking you directly to Copenhagen Central Station (København H) in about 20 minutes, or you can take the 5C bus. Walking to the centre takes around 30 minutes, with plenty of vintage shops, cafés, bars, restaurants, and a lovely lake along the way. The hotel sits slightly back from the main street between two office buildings—an unusual but quiet and practical location. Entry is via a code system, with details sent in advance. My friend and I stayed in the family room, which had two beds: one downstairs and one in an open loft nook. Both areas offered a degree of privacy. The carpet had a couple of bleach stains, but the room itself was clean. The beds were comfortable, and it was pleasant to return after a day out. The duvet consisted of two singles rather than one large one, which might bother some couples. The room was warm, Wi-Fi worked well, and while the TV wasn’t connected to cable or the internet, so no Danish Tv. Overall, it was a good stay and served its purpose well. I’d recommend this hotel to couples or friends seeking a convenient, comfortable base in Copenhagen.

WiFi was very bad - DO NOT book here if you expect to work online. Bathroom had no fan so whole room felt stuffy after a shower. Bed uncomfortable with flat, lumpy pillows. Room is smaller than it appears. No services/staff besides cleaners. Otherwise, apartment was clean, quiet and safe. Very walkable. In a good area.

I did not receive the e-mail I was promised ehen I made the reservation on how to get into the ‘hotel’ - the six-digit login had run out, causing me to several attempts to verify my identity! The call to get assistance want to a multiple choice automation. I was rescued incidentally by a person doing installation work at the place, who - probably totally against the rules - found my keys!!

The property itself was very dirty. There was vomit in the planter outside upon arrival, the carpets were filthy, and I ran the shower on its hottest setting for 10 minutes before getting in because that’s the only way I could justify bathing myself in it. The communication from the hotel was basically nonexistent until after 7pm on the day of your stay and the staff is unorganized. I’m only giving the overall stay two stars because the size of the room wasn’t bad and I got a good night’s sleep.

I have been traveling A LOT in my life, and this ”hotel” is by far the worst I’ve stayed at. We booked a standard room to not have to experience nastiness, yet the room had an absurd amount of stains on the floor and BLACK MOLD in the shower. We thought about sleeping in the car instead of using the room. That’s how disgusting it was.

Easy access, central location. WiFi ok. Dirty carpet. Hair (not ours) in the shower. Windows could not be shut properly nor left open in a controlled position.

Dear Sir or Madam, I am writing to request a full refund of SEK 944.83 for the booking at Hotel M18 in Copenhagen (May 22–23, 2025, guest name: Naira Sardaryan, itinerary number: 72063132522718). My daughter was unable to use the room due to the following issues: Upon arrival, she was approached by a suspicious elderly man who claimed he was waiting for her and led her to a basement-like space that had no power outlets or Wi-Fi, despite these amenities being clearly listed on the website. He gave her an entry code written on a piece of paper and left. After stepping out to inspect the area, she was unable to re-enter using the code — it was invalid. She immediately informed me, and I tried calling and writing to the hotel, but only reached an automated voicemail. Later, some people arrived and said there had been a mistake on the website, and that she was not showing up in their system, so they couldn’t check her into the room she booked. Instead, they offered her a mattress in an unclear and inadequate space, which is completely unacceptable and does not match what was promised at the time of booking. Therefore, the service was not provided, and the room conditions did not correspond to what was advertised. We expected a proper hotel room — not a basement with no basic facilities and an unreliable check-in process. I kindly request a full refund of SEK 944.83. Please see the attached screenshot confirming the booking

I had a deeply distressing experience at Hotel M18 on Meinungsgade 18 in Copenhagen on May 21st. I arrived around 10 PM and had received an email with the check-in code (xxx) to retrieve my room key from the key box. However, the key box required four digits, and the code provided was only three. I spent a long time trying combinations without success. Two fellow guests from Greece also tried to help me and confirmed the code did not work. I called the hotel multiple times using the phone number provided and sent messages through Hotels.com as instructed. To this day, I have received no response – no call back, no message, nothing. By 11:30 PM, I had no way to access my room and no one from the hotel to contact. I tried other hotels, but they were either closed or full. I was alone, on the street, without accommodation, and feeling extremely unsafe. A complete stranger overheard my conversation and kindly offered me a place to stay – otherwise, I would have been sleeping outside. This was a completely unacceptable situation, made worse by the hotel's total silence and lack of accountability. I have documentation of the incorrect instructions, photos of the key box, call logs, and witnesses who saw what happened. I have requested a full refund and compensation and have still heard nothing. I am now preparing to escalate this through official consumer complaint channels. Avoid this hotel at all costs.