Holiday Inn Express & Suites Ardmore by IHG

Everyone had a great attitude

The facility and location are both good. The room is nice and clean and several restaurants are nearby.

Breakfast was good

Very clean, comfortable room. Great service from the staff. I would definitely stay there again.

No complaints. Room was cool when we arrived, it smelled nice, very clean bathroom and bed was comfortable. Will return

Room was cold and dark, which is preferred. The pool amd room was steamy.

Rooms clean friendly staff. Nice pool and hot tub. Rooms are nice a little dated.

It was a great stay and everyone was so very helpful and courteous. Especially our housekeepers!

Quick check in. Friendly staff. Roo

The first room had bed bugs. Both rooms carpet had a lot of stains. Neither one smelled good. The day we left the 1st floor was flooding. When i tried to contact Hotels.com I could not reach anyone. I was absolutely ignored by Hotels.com

The pool looked green in color and I didn't really want the kids swimming in it. Especially after experiencing the musty smell in the room. The hot tub was not working properly. It was cold and would not warm up but at least it looked clean.

The gentleman at the front desk was nice. The lobby smelled like feces. The room was clean. The pool area was unkempt and the hot tub was cold. The breakfast was good!

Nice hotel and very friendly staff.

It was a nice stay, helpful staff and clean rooms.

Great experience! Dr David Davis

Our shower had a hole in the wall and the tub was creaking. This was obviously due to water and mold behind the tub surround. Do not stay in room 219 or room 119

Enjoyed our stay. Will return!!

Desk staff did great since she had no internet!

Staff was extremely friendly. Bathrooms do not have exhaust fan.

Clean room. Great service

Very friendly desk staff.

The other Holiday Inn proximity is confusing on Google Maps. Other than that, GREAT place to stay.

Very disappointed with our experience. We arrived at approx 12 pm . We sign in everything was fine until we entered our room . There was a large amount of black mold in the shower door and the shower floor was very discolored so we asked for another room . He then gave us keys for a room first floor there was also confusion regarding what type of room we reserved they advertised 475 sq ft but this was not true very misleading. We entered the second room and there was a very strong odor and once again there was mold in the shower area . My traveling partner approached the front desk and she decided to take the original room on the 3 floor so I went to our vehicle to retrieve our bags and as I entered the lobby during a very heavy rain storm we were told that the hotel manager whom wasn’t on duty cancelled our reservation even after I had paid them in full. The front desk wasn’t able to contact the manager on our behalf and wouldn’t do anything to resolve this issue. By this time it was close to 12:45 am and we were extremely exhausted from our travels . We were kicked off the property and our refund was now in that 5-7 days of waiting for it to be processed which now froze my funds . We were now under the gun to find a new place to stay which wasn’t easy several of the other similar hotels were sold out . I have never had anything like this to happen to me while traveling. All because we questioned the cleanliness of the showers and the mold which isn’t healthy. Stay away

Room could have been cleaned better. Few stray hairs on bedding. Looks like the bathroom had mold by the shower. The floor was missing grout and the wall next to shower was not completed. Very friendly and welcoming staff. Loved the warm cookies and cinnamon rolls. The bed and pillows were very comfortable and the room was spacious. The window shade was nice and interior was nice as well.

The room was clean, air condition good, little Mold in bathroom but overall ok

I fell in the shower

Good

Good area. Swadleys is across the street if you want some BBQ. East access to gas and the hwy.

Our stay was clean and comfortable. The kids enjoyed the pool!

Second time at this hotel the thermostat didn’t work. Also ice machine out on main floor.

The stay was good. The breakfast was disappointing. I haven't had a poor breakfast at a holiday inn before. But the biscuits were hard on the bottom and it took 29 mins to get more and by then I was done eating. The omelets and sausage were cold and when they brought out fresh omelets they were cold in the middle.

The staff was very nice and helpful. The room was comfortable. I'm a former housekeeping supervisor so it's hard not to nit pick, but the room was clean enough. It was quiet and a nice stay. We would stay there again.