Candlewood Suites Texarkana by IHG

Great

Their doors don't work. At least the room I had locked my out multiple times. They had to open it with a crawbar one time. Missing chair in room, telephone, and a bathroom vent that sounded like a chainsaw. This is a $50 a night hotel, not $175

The rooms where dusty carpet and curtains are filfty

Rooms were ok. Needs updating

It was a nice and comfortable stay

The staff was very friendly. I will come back

Great stay

I had a wonderful stay for one night. The front desk was very friendly and professional. The suite was very clean with no issues. The location is great. There are several restaurants right near it and a shopping plaza right around the corner. I would definitely choose this hotel again when passing through Texarkana.

Front desk staff Kelly is rude and disrespectful. She doesn't mind letting you stand there at the desk waiting to be acknowledged while she pretends to work. The key card to my room didn't work for the entire booking. Saturday we had to go to the desk 3 times when we couldn't get in our room, she finally got off her butt at my insistance after the third time I walked back and forth without being able to get into my room. Said maintenance would come and change the lock out, fast-forward to 1am when I returned back to the hotel and the key still didn't work resulting in me being locked out and away from all of my belongings. I'm disabled, on medication and a CPAP, not to mention, I had my dog with me. All of my medications and specialty items were inaccessible. They gave another room where I had to sleep in my clothes and wait another 10 hours before I could be let in by the maintenance guy who said he had "fixed" it the day before. While waiting and waiting in this other room, I went to the front desk to inquire about an ETA on the maintenance guy only to be told he was on his way, two hours later while still waiting, I called the front desk to follow up and was treated rudely, given more nonchalant excuses and then hung up on by KELLY. When all was said and done, I requested to speak to a manager and was told, they don't work on weekends??? And no one (not even corporate) would provide me a name or working hours for any manager.

The staff working, especially late at night, were really nice and accommodating. Unfortunately, there were roaches in our first room, and we had to be moved to another floor.

There was mold in the bathroom, the place needed paint, the kitchen area needs to be deep cleaned. There were BUGS

The first room we were given has roaches. The staff was quick to move us to another room. All of the rooms had filthy doors. The elevator was scary and needed repair. The outside doors were unlocked and I saw random people come in without having to use a key card to enter, I even tried it to check. Thankfully this was an overnight trip and not a longer stay.

They have really nice rooms…but

Bed bugs visible within 1min of entering the room. Did not stay because of this.

Very nice

Check in was quick. Room comfortable and clean.

Absolutely amazing staff. Cody was a bright highlight of our day. Thank you everyone.

Serve continental breakfast

Phone wasn’t hooked up, clock radio wasn’t hooked up, and remote never worked. Front desk staff friendly upon check in, but morning front desk staff didn’t seem interested in whether our stay was good or bad.

The beds were super hard. The toilet was broken and the room had roaches

Room was very large. A little dated but clean.

Great amenities

Overall, it was a good stay.

Decent enough locale. Would have been good for an extended stay. The elevator was very sketchy though, and the stairs felt like they were gonna eat me.

I’m surprised that IHG doesn’t keep up on maintenance of the property. When you enter the sliding door doesn’t seem to open all the way. Behind the reservation desk you see the molding on the bottom of the wall taped up with duck tape. In the elevator, the peel and stick tile is covered with more duck tape. Carpets in hallway visibly stained and all doors visibly need to be cleaned and painted black markings all over. My deadbolt lock did not engage the strike plate and ice maker did not work. The door frame to bathroom stained with red/orange and needs cleaned. I won’t stay again. The employees not dressed professionally.

Wonderful staff

No breakfast

The staff were extremely professional, kind and courteous. The rooms were tidy and very comfy.

my check-in wasn’t the bad part come to find out since I was traveling through and I arrived late. The deadlock on my door didn’t work and there’s rust all over the metal door frames on the property. Also the next morning starting at about eight 830 somebody kept knocking on my door

This property is very old, it’s a non smoking facility but it smells like cigarettes. The elevator was so jumpy and it had duck tape holding it together in places. The area where there were snacks was pitiful, it’s an extended stay and there’s hardly food and extras for people to purchase. Poor use of my money and I wish I knew about what it looked like before I stayed. Lesson learned

Dirty & run down property

We stayed overnight in route to San Antonio. We were comfortable and the staff was very helpful!