Mercure Darlington Kings Hotel

Room and general hotel was tired, staff nice, breakfast was pretty good.

Yes great stay great staff

Great stay. Breakfast was lovely, with a wide and varied choice of items. The room was very cosy, and the hotel is bang in the town centre, so very convenient for all that has Darlington has to offer.

Room was very clean and modern. Was kept awake most of night

Clean and comfortable room, friendly staff and enjoyable breakfast.

I stayed in room 329 from 19 September - 22 September. There was no showerhead installed in the bathroom so I couldn't take a shower for the entirety of my stay. When I asked about it I was told that I should have been informed that the room was bath only at check-in, but I wasn’t and was given no alternative options. I was told I should receive some sort of refund and though I directly emailed management through the email address I was given by reception, I heard nothing back. I reached out to Accor, who told me they also contacted management, and never heard back from them. Finally I escalated to communicating with Expedia directly, who reached out to the hotel, and management refused to issue any refund at all, despite me being told by two different employees that I would receive some sort of compensation. It's incredibly frustrating that someone not having access to a shower for 72 hours has just been deemed as a non-issue.

Room was clean & comfortable. Would like a south facing room next time.

Not a lot to say about it really served it's purpose all staff was friendly

Staff were friendly and extremely helpful. Room was great, shower excellent and overly a lovely stay

Good for a one nights stay for work in Darlington

Very quiet and comfortable room Better value than Travelodge and friendly staff In the heart of town and handy to everything

Didn’t have breakfast so can’t comment. Excellent value for money. There is a car park however it is small and tight. We parked in DL1 about a 10 minute walk. Not a problem to us. Standard room has everything and decent size. We will use this hotel again.

Limited Parking at the hotel but only 5mins walk away 24hr under cover parking for £10 for 24hrs

Friendly staff, helpful. Room dated but nice and clean Worth the money

Really could do with a bigger sign to show car park entrance. Parking prices show £20 per night for hotel guests where its actually £5, when you get to reception. Some of the carpet on the stairs are old and fraying. Small bedside light not working and cobwebs above wall light outside bathroom

Paint peeling in bathroom. Very noisy pigeons on window ledge outside which was full of pigeon droppings

The staff were very friendly and the hotel is nice and central. The bed was exceptionally comfortable. The only slight criticism was that there must have been a slight gap in the window as there was a slight whistling noise from the window.

Good to have parking. Reception staff helpful. Nice big room. Lovely shower room. Restaurant had run out of food, so we are out. Bed really comfy. Reasonable breakfast. However, in the morning we could clearly hear loud conversation from the neighbouring room, so sound proofing isn't great. However, overall we are likely to stay again when in Darlington.

It was a very enjoyable stay. The staff on reception were extremely helpful and breakfast was nice.

👍

Bathroom needs an upgrade. Toilet roll holder hanging off the wall.

very limited parking, creaky floors, good staff and rooms

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The hotel is tired. The staff were seeking to do a good job, but it was not happening. In the evening a receipt could not be produced for my meal and I am still awaiting it being emailed despite assurances it would be available and sent to me. The service at breakfast was similarly failing. Coffee cups ran out and took 10 mins to replenish. Orange juice ran out and not replenished. No white bread as order had not arrived. Staff were trying, but there was no evidence of effective supervision and they did not seem to have the resources to work with. Absolutely not in accordance with the accor hotels vision statement on the stairs!

The hotel room was clean and tidy. The beds are extremely comfortable. The room itself was extremely small and having to get 2 lifts to your room is absolutely crazy in my opinion for a hotel of this size. Overall I believe the hotel is “not bad” but it’s certainly nothing special. If anything I believe the price paid for one night was a little steep all things considering.

Was in the center so very walkable, close to all the shops and restaurants. Easy check-in/out. Also the shower gel, shampoo and handwash smelled divine. Would definitely use this hotel again

Great location in the city centre. Room fairy spacious with high ceiling (#429) - stayed 29/8/25 - 31/8/25 Decor throughout quite good and well maintained for standard of hotel. Bed very springy however and not that comfortable at all. Needs changing. Good selection of breakfast items and presented nicely. Also great coffee machine. Manual hot water dispenser is temperamental and it takes an age to dispense water for tea. Reception team friendly and very welcoming. However their knowledge of local electrical charging points is limited. Suggested Morrison car park 1.5 miles away when we found far closer points in local car park. Also when I asked about local things to do I was told "Drinking". Maybe it's a northern thing.... I don't know. Overall a good hotel and would consider it again. Thank you for your hospitality.

Staff helpful

Hotel is situauted in an ideal location, right in the centre. Parking at the hotel is very limited with only 21 spaces available under the hotel. That is 21 spaces if everyone parked within the lines and didn't have a car that is as wide as 1 and a half spaces. The rooms are compact but ideal for a stopover and kept very clean while the bathroom was compact, the shower was good and it had a bath so my wife was happy.The breakfast was good and buffet style, so eat what you want. We only went to the bar once and it was very good, bar staff were polite and chatty and the seating was very comfortable. Overall the hotel is good with staff being very good with any requests and very polite.

Good location but because it is central it is also noisy being able to hear the outside, so be prepared for street/town central noise. Greatful that a fan was already provided in the room. Very helpful staff and Easy to check in and out. A good stay overall.

Overall a tired hotel in need of refurbishment. The room wasn't properly cleaned as there was opened tea packets and stained cups in the room. Not cold drinking water in the room, only hot water from both taps. Had to head to reception to get a drink of water in the middle of the night. Tiny room, overly hot, bed was uncomfortable and dipped in the middle. Breakfast wasn't great either, no staff when we got there, so had to wait around. When we got in, they'd ran out of loads of food, no pasties, no beans, no bacon, no mushrooms etc ..

Tired rooms and I be