Residence Inn By Marriott Chicago Southeast Hammond

We arrived around 10 P.M. after a long day of travel. Check-in staff were polite, but the hotel itself was disappointing. The hallways had stained carpets, and our room looked rushed—stains on the walls, crumbs in corners, and even broken toys left behind. The biggest issue was the sofa bed meant for our youngest child. When we opened it, we found multiple stains (some looking like blood), crumbs, and a damp, musty odor. It was completely unusable. When I called the front desk, we were told the hotel was sold out and the only option was to send someone to “clean it.” My child was too upset to use it and had to sleep with us. The next day I requested a room change or at least extra bedding, but was told none were available. Breakfast was also poor quality. Items like cinnamon sticks and sausage patties were frozen in the middle, suggesting they were microwaved. Staff apologized but offered no solutions. While the employees we interacted with were courteous, the lack of cleanliness, poor food quality, and no resolution to serious concerns made for an uncomfortable stay. This property needs much better management. Sadly, we will not be returning.

We have stayed here before and would definitely do it again due to the helpful staff and the clean comfortable rooms.

Room service was poor.

10/10

I booked a 1 week stay and toward the end of my stay I had a bag of my belongings stolen while in a common area. When asked to have the cameras reviewed I was told they don't have camera's and as a single female I no longer felt safe. When checking out I asked the front desk attendant for a total before submitting payment amd she, Tyon refused to give me a total amd was told it will be on the receipt. I will not stay here again.

We reserved the room for one night to see a show at the Horseshoe Casino as suggested by the casino. I believe it was apts before a hotel and was spacious. It had a kitchen with full size refrigerator, dish washer and even a garbage disposable.

The receptionist was very rude , swimming pool was dirty , my kids did not like it . Rooms were very spacious but little outdated . It’s right next to the highway , very noisy and hard time sleeping . Breakfast items can be improved..

Fridge wasn’t clean. Food still in it. Garbage still in trash and bedroom drawers. No soap. And the dishwasher smelt horrible like it has mildew. Missing a lot of pots and pans. The bbq area was dirty. Still had food and old charcoal in the grills. Couldn’t even cook. The lady serving breakfast had the worst attitude. The front desk was lovely. It was quiet. And I didn’t even get room service after I requested it. But for what I paid it was not clean at all.

The rooms were spacious and comfortable.

Room size is nice, but not worth staying here. They tried to update the hotel, but was done very cheaply with just wallpaper and not much else. At night I had little flying bugs come out and fly to the lights. Couldn't tell where they were coming from but pretty gross. Not sure they ever vacuumed. Only 1 ice machine on 1st floor. Door to pool was broken. Breakfast was nothing special. Won't be back.

Close to the interstate and quiet

The staff is excellent. Jeremiah, Jennifer and Louis have been some of the greatest host for a property location. They have made our stay extremely comfortable and enjoyable. There's not much I can say that I don't like about this location. The housekeeping staff is a little selfish with the towels and toiletries. But other than that...this place works very well with out budget and comfort levels.

Clean and professional staff. Rooms are clean. All amenities one would expect. East Chicago can feel like an old industrial desert, but this property is nicely tucked in to where it feels very comfortable.

So far, there is nothing that I don't like about this property. The front desk staff, Louis and Jeremiah have been excellent at making this place very welcoming. Even the janitorial staff is very good and friendly.

The people working were really good with my elderly parents.

ants ants ants

Bad customer service

Nice and quiet

Very convenient location. Right by the interstate and there's a Cracker Barrel right next to it and a Wendy's about a block away. The visitor center is right by it too.

Great

As the title says, our suite was very clean and comfortable... Would stay here again.

Nellie at the front desk printed a form for me because the guest printer was out of order. She was so friendly and helpful, we were so grateful! It was the most comfortable stay in our few day long roadtrip.

The TV was not working. It took 12 hours to get service to fix it.

Colse to my family.

The pool was freezing. I took my kids there because of the pool but the heater was not working and the pool was freezing. Just got an apology, but it was a disappointment for my kids. Something should have been done.

Upon arrival, I was welcome and then a sign was placed in front of my face explaining how it was new policy that an additional $200 for deposit was required at the time of check-in, that was not included in the hotel policies or hotels.com where they're advertise policies. Then the room was supposed to have a fireplace and it absolutely did not the hotel was supposed to have an indoor pool which it did but was not working so we were allowed to use the hotel across the street swimming pool which was a major inconvenience with five children dead of winter too close to dry too and too cold to walk to never mind not having the ability to shower change or dry off and then return across the street to the hotel where our actual rooms were. Did I mention we had to bring our own towels from one hotel to the other because there were no towels or anything of the sort provided in an attempt to remedy this huge inconvenience and disappointment. There was no discount accommodation or genuine apology for the inconvenience and disappointment!

The staff was very nice and informative. The room was like a small apartment honestly no complaints.

The room was fine good and nice although not cleaned after the first night. I did not like having to sign a 10 point check list about partying and guests plus paying a $200 deposit a night for a hotel of this quality. I pay less than that at a high end hotel. I did not like being told inconsistent information about my stay by different employees and the vibe was just off. I'm good, I won't be back.

Shower pressure was low pool was out of order after asking multiple times

Staff was great hotel rooms need renovation.

Nice

My stay at this hotel was great until the front desk decided that they wanted to charge as the hours went by so originally my family started to check in at 2 o’clock on a Saturday. The first person was charged an additional hundred dollars for a security deposit the next person was charged $200 for a security deposit and the last person was charged $250 for a security deposit. I think this was a personal front desk decision not a corporate decision. We all question the fee and was told that this is how it’s done on the weekends even though we all pre-booked pre-reserved our rooms either with the hotel or with a third-party site. We paid the fee because we were coming from out of state, but it was a great inconvenience for some. We plan to call the corporate office on the next day to inquire about this fee that increased by the hour myself I stayed there the weekend prior and was only charged $100 that weekend for a damage fee, which was returned to my card after I checked out when I inquired about the fee change, she stated it must have been a new employee I asked her name and I told her no it was actually you to check me in last weekend you work nights And here is your information. She seem to be surprised and said I’m not sure what happened. I left it alone and went on to enjoy my family time at the hotel. Overall, the hotel was very clean and friendly. The pool was not that warm, but we still splashed around for a little while And then enjoy our stay.