Courtyard Chicago Southeast/Hammond, Indiana

Room was nice

Pool was out of order. That was the whole reason we booked this specific place. Disappointed. Wanted some money back but wasn’t gon ask them

Employees were vested at their tasks

Toiletries weren’t restocked but I was able to get everything I needed from staff

Clean, comfortable

I had gone through booking.com to reserve a King room with a sofa bed for my family reunion. My price was 552.16 plus a 100 deposit. My wife and I checked in at Marriott Bonvoy 8/1 for a 3-day stay in Hammond IN. The lady who was working the desk greeted me and I gave her my information to get checked in. She took my payment for what I had reserved. Upon entering my room I noticed that we were placed in the wrong room because I didn't see a sofa bed. I even went back to your website to confirm. I went back to inform the lady who checked me in that I was in the wrong room. This is where I have a problem. If I never said anything she would have fully charged me for a room I didn't have. Yes, she said "Oh I didn't know that room didn't have a sofa bed" then turns around and says we are sold out of those rooms. If you're sold out AND already knew then why would you still check me in and CHARGE me the same price? So I asked her what happened and it seems to me she wasn't honest upfront. She first offered me a double bed, then 25.00 off my bill. I was very upset and voiced my concern over how this situation was handled. Because I go back to my original thought, if I never said anything she would've charged me for a room I didn't have. She finally offered me 50.00 off my room and I accepted. This is a very bad look. This was our first time staying in one of your hotels. If I can't trust the people you employ I may have to use other hotels for all future stays as we travel. Also, our tv only worked the first five minutes we were there. I asked for assistance from the evening and day time receptionist and neither one followed through with my issue. Respectfully, Gregory Gayles

We had a problem with the reservation. We live in illionis and this property would not take the paper ID that was issued to my daughter. We had to leave and get things transferred to me which was 2 hours latter. We didn't like that breakfast was not included. It was expensive so we went out.

Staff was friendly. The room was spacious. The bed was comfortable. Our room was on the part that had recently been remodeled and it looked very nice. Great water pressure.

No cable TV. Wanted to settle down and watch football and we tried to tune the tv a couple times but it didn't help; I called down and all he said was yes they have cable; well, it didn't work.

The location and the staff was were amazing and very accommodating. Also the parking was convenient

That I had to change rooms because nothing was working when I arrived and they are short staffed at night

I liked that I was able to check in late

The hotel had a difficult time finding my reservation. I asked many times if there was an issue. I could clearly tell by the look on the front desk persons face I was in trouble. After waiting for so much time , the front desk staff was able to get another staff member in the phone. I should’ve just called you guys because I found out after checking out the next day that they charged me for an additional room smh. Oh if they gaping to make that mistake you have to wait 3-5 business days for it to possibly returned back into your card.

The location was great and the hotel was clean.