Hotel New Otani Tokyo The Main

Beautiful property! Just what we needed after 8 days traveling and our last night in Tokyo! Relaxing, extremely attentive staff. We asked for once and they brought it to our room in 2 minutes. I barely hung up the phone and it was at our door. The Japanese garden was lovely for a quiet stroll and the king bed was so comfortable. I highly recommend!

The garden was amazing.

My initial impression was that this was an excellent hotel with a truly exquisite garden. Everything top notch. However one thing in particular quite soured my overall impression to give this hotel 4 stars instead of 5 stars. The breakfast buffet at the Garden Lounge did not have a large selection. In addition, we went down at 9:15 (45 min before the buffet closing time) and already they were being very slow and tight about refilling the food selection. It was as if they were trying so hard to not put out more than they absolutely needed or trying so hard not to waste that in some cases they did not even refill the food bins at all. Completely unacceptable. And might I say… for such a luxurious upscale hotel to feel that they need to save a few yen/dollars on not putting out too much food or to deliberately slow down in doing so really takes away from the overall air of class this place otherwise projected. It felt cheap for them to drag their feet or try to cheap out in this way. Left a really “sour taste” and overall this just annoyed and took away from the experience of staying here. Overall the buffet experience was just completely beneath the quality of everything else. For this reason alone though, I would not stay here again. I’ve stayed many places so this is my Expedia platinum membership and travel experience talking. Shame because this place really seemed special until I had breakfast.

I liked the Shin Edo room with hinoki bathtub. Hotel's location is fantastic. So many restaurants within the hotel. Overall, I'd definitely visit again.