ONSEN RYOKAN YUEN SHINJUKU

Fromt desk couldnt do more to help. Booked taxis, sorted luggage. Cant praise the staff enough

Beautiful hotel which has a very spa-like feel to it. Very clean and staff were very friendly. Lovely to have the onsen available and the rooftop area had stunning views of the city.

Slightly further away from subway/metro stations so always had a 10-15 minute walk before getting the train, which added up when we were doing a lot of siteseeing. Room also very small, no room to open suitcases on floor to get clothes out.

Stylish design and the roof top Onsen was definitely a highlight

The view from the onsen on the 18th floor was nice. Free ice cream was a nice perk.

Far and away the worst hotel we stayed in and worst value during our entire three week trip in Japan. Rooms were smaller than average even compared to other stays in Tokyo. No room safe, no ability to control lights other than from beds which were on floor, fridge wasn’t cold, shower was smaller than normal, no space for bags, so closet, bright lights outside window, shades for window inadequate, loud hallways and noise between floors. Location isn’t the best and you need to walk 10-12 minutes to closet station. Onsen was worse than other hotel chains like Mitsui Garden (which is cheaper, better locations, and better equipped rooms). Staff was less friendly than every other stay. Rooms were pretty beat up (we had a randomly screw sticking out of wall where I assumed a picture or wall vase used to be).