Hotel Mozart

We found the hotels location good. But despite requesting for a double bed we were given a room with two single beds and after requesting again they gave us a room with 4 beds. The toilet in the room was very uncomfortable and we had to climb a few steps which made it very uncomfortable. There’s no fridge or TV in the room. We had little time and wanted to explore the place which we couldn’t due to planned protests which the hotel didn’t inform us about. It could have been a better stay if the hotel had cared informing us. The breakfast included isn’t worth it at all!!!!

I have never had a worse travel experience than the one I had with this hotel. I had booked and prepaid for a two-night stay in Brussels via the Agoda website. When I arrived at the hotel, I was told there was no room available—that the booking had been cancelled. I had never received any notification of this; on the contrary, I had been informed that the room was available. When I asked for written confirmation that the hotel had cancelled the booking, they gave me a document in French stating that *I* was the one who had cancelled it. They suggested I go to another hotel—one they claimed was better. That hotel turned out to be a dive. When I messaged Agoda, I kept getting automated replies stating there was a high volume of messages and that they would get back to me later. I couldn't find a room in central Brussels—where I needed to be for work—for that night. I was forced to stay in the most wretched place imaginable: the one recommended by the Hotel Mozart. Even the next day, Agoda’s customer service insisted that I had checked in. It was with great difficulty—and only after repeated visits to the hotel and messages via the Agoda website—that I finally got my money back. As a result, I spent two days in Brussels practically homeless.

We were a touring cricket team who had 2 x quadruple rooms. The owner Ben was extremely welcoming and friendly along with all the staff. The location is beyond exceptional - literally a 2 min walk from Grand Place! The rooms were clean, simple and perfect for our needs. There is not any airconditioning in the rooms so be careful if it is hot. It is lively outside as you are in the heart of the city, and for us was great although others may be sensitive to noise. This is a really great hotel to stay at, great value, convenient and we will definitely be back again. Thank you for making this a great stay for us in Brussels Ben!

Hotel is really OLD, Rooms has no AC, basically made for Winter type of stay, Supplied with Clean Towels, but you have to have your own toiletries (shampoo and bath soap), Location wise is a MUST, and if you are looking fo simply a place to stay with shoe string budegt, this is the one. The best thing about this Hotel is the front desk stop, they are really accomodating in every step of the way.