ProfilHotels Copenhagen Plaza

Great location, next to central station, near Tivoli gardens, opposite tivoli food hall and a 100 years old classic lift. Rooms are comfortable with everything you need. Staffs are friendly and helpful.

Beautiful hotel with a fantastic location! Wonderful staff - very helpful. Raoul was there to check us in and he was very welcoming and helpful. Valentina was there when we checked out and she was also very kind and assisted us with keeping our luggage and also helping my father to use the restroom on the 1st Floor so he does not have to climb down the spiral staircase to use the washroom before we left! Would absolutely recommend this hotel to all who travel to Copenhagen - you cannot get a better location or a more charming hotel!

We booked this hotel for the location to central station, the Library Bar, breakfast option, and gym. All were good. The buffet breakfast has many options and was a pleasing Danish fare. The only thing missing in the gym is a cardio machine, but dumbbells in the room were a fun touch. The staff is very accommodating. The street-side of Tivoli can be noisy, but didn’t bother us. The fireworks view from our window made up for it! I would consider staying here again when in Copenhagen.

Disappointed with this hotel. Except of the hotel location, nothing else is plus point. The advertised of the single room that I booked and paid for 3 days 2 nights, mentioned attached with bathtub. However, 3 days before my departure, there was another follow-up email asked for my preference of room whether bathtub / balcony / elevator access, etc. I replied the email of my preference of room with bathtub and elevator as per room I had paid for. And I confirmed for breakfast on the 3th day due to early departure to Copenhagen Airport. I was told on arrival, to inform front desk to request “breakfast to go” on 3th day morning. On 15 March 2026 arrival, the front desk reception lady told that I will get a Queen size bedroom. And front desk reception lady told that kitchen is closed for dinner on Sunday & Monday. I informed about the “breakfast to go” on my 3th day early morning, as per email. Front desk reception lady assured me that the breakfast will be ready for collection at front desk by 6am on 17 March 2026. After settled checked-in and done with front desk, I entered the room, I was assigned with a room so called “upgraded” to queen size bed room, but just combined with 2 single beds. No bathtub no balcony, and actually the hotel only total 6 floors, probably converted from old building but all the floors had elevator access, no idea why it was part of the option that customers must chose?! I was thinking whatever it’s, just give it a pass. On 17 March 2026 6am, I checked out at front desk and asked about my breakfast to go whether ready for collection. Front desk reception guy robotically told me: “There was missed communication as kitchen was closed last night, nobody is preparing my “breakfast to go” for collection.” It was the way like things was let it happened intentionally by no arrangement is done, and not proactively to tell me at the point I checked out but until I asked. I was hurried to catch my train, not bother to argue further. But this is definitely not a good hotel service that I had been paid from my vacation experiences.