The Kayangan Sanur

The location and the rooms

Poor lighting in the bathroom. The TV system was not working on more than one occasion.

Beautiful place, would happily stay there again

Location was great. Close to beach, restaurants.

Close to the beach. Great restaurant across the road. Nice water views. Beautiful large villa. Bed was amazing, it was like sleeping on clouds. Good air conditioning. Shy girl at reception, who I believe was still in the learning process and had a lot to learn.

No body helped me with my bags. I am a solo traveler, a woman in my early 60's and just thought that help should have been offered. I wasn't going to say anything because I told the owner about the many issues that I encountered on the one evening that I spent there before my late flight to return home. I was not permitted to check in either early or later for my evening flight. I would have paid for 5 and a half hours but it wasn't offered at all. Very little hot water and the beautiful bath did not keep the bath water in. I told the staff, but nothing was done about it. More importantly, I had internet for about two half hour sessions and that was it. I couldn't even watch Netflix on their television. The beautiful big kitchen which advertised a working kitchen, I was not able to use the stove. This was one of the reasons that I booked this hotel, Swimming pool under construction, only available upon checking out. No restaurant or breakfast offered. I am only stating these problems because I think that these issues desperately need immediate attention. Customers should know what they may be getting if these problems are not fixed. Staff communication needs to be much better. This place really has potential. I will not go back however because I encountered too many problems and was not even offered a discount.