WoodSpring Suites Reno Sparks

The location was great. Near my destination, fuel station, interstate and fast food options

Front desk gal was professional, but less than friendly. The hotel in general was not clean interior or exterior. Hall had a very bad food odor. Cigarettes littered the parking lot, stairway floor covered in muddy footprints during my entire stay. I did not get the requested 1st floor, but a 2nd floor room with a door that didn't lock. After being told they didn't have any other rooms I waited for a supervisor and or maintenance member to address the issue. I was then given a front facing room that was not as clean as the 1st room. Room 229 seemed lived in, hole in bathroom door, cuts in chair, food or ??? dried on walls, spills dried on floor. Terribly hard and warn mattress atop of a platform metal frame bed. As a back sleeper, this made sleeping very uncomfortable. By night three my lower back and tailbone hurt do bad I woke at 3:30 and got ready to check out. Shower head barely allowed decent water flow for washing/rinsing my long hair. Overall I will rethink staying here a 3rd time.

Nothing

Ridiculous check-in process. Like signing a lease. We were there for one night...thank goodness. Room was sparse. Burn marks on the counter where a cook top was. Not very clean. Creepy!

Clean, quiet, comfortable and easy to access

Newer facilities and great staff

The cleaning products left a strong, offensive odor. These units are set up for longer stays, so they didn’t provide some of the things you would expect to find for a one night stay. Also, be aware that they charge a $50 non-refundable fee of $50 per stay to have a pet, and then a $10/night fee for the dog. Again this fee was very high for a single night stay. We had rearranged our schedule on the fly, so we just grabbed the first place we saw, so no time to do the research.

I loved the full-size refrigerator and two-burner stove in our kitchen.

Two things could be improved on: No smoking, understandable, but please provide a safe location for smokers to go. Also, pets are allowed but nowhere for pets to relieve themselves. There is a trash can with waste bags, though.

Very spacious room, appreciate they're pet friendly. Staff is wonderful and very kind, helpful.

There needs to be a better solution to the water spillage when showering in a room for the disabled. The shower curtain isn't long enough so water splashes all over the faux wood flooring. There's only one small floor pad intended for a regular shower with tub when there should be one that is the length of the entire shower. If those two things were switched up, there'd be less of a mess. I'm not a disabled person in a wheelchair but if I was, or had a cane, it would be difficult to bend over to wipe the wet floor.

Location

Felt like they did the BARE Minimum to accommodate. Did not get the feeling of care, except when I checked in

The room was a decent size, came with what’s promised in the description

Gave me a keycard to a random persons room, did not bother to check if someone was living there before I entered the room. The keycards that were initially assigned did not work. The rooms did not have a lot of comfort and did not know the hotel was a hospitality home also. Did not know the hotel was 21+ there needs to be a thing on booking.com to specify that it is 21+.