ALOE Ecological Beach & Jungle Villas

Property was quite impressive with a large secluded garden and private plunge pool. We had a number of issues with gas running out and facilities not working as they should, but the staff were very responsive to our concerns.

Location was very much out of the way and one or two taxis refused to drive up to it due to the access road being in disrepair. Also, a lot of mosquitoes in the area due to it’s proximity to the jungle.

Tout était parfait !

Great setting and loved the open living

You need explain to taxi drivers where it is

The bed was comfortable. The cats and the frog in the shower are cute. The property looks pretty and it is next to the beach - morning walk along the beach is very nice. There is a cafe next door offering food and drinks by the beach and it has fire show sometimes.

It was poorly managed and rundown. When we arrived, the swimming pool was filthy. The bath tub looks dirty and doesn’t quite work. The shower head is full of green stuff. There was no mosquito repellent in the room. I listed my requests and they brought some repellent but ignored about the swimming pool. In the evening, I realise there was no hot water in the shower. I texted the butler but as it has passed 10pm she didn’t reply. I had a cold shower that night and when next day the engineer visited, he showed us the hot water adjustment is actually hidden under the sink - the butler could have easily shown us during the reception but she didn’t. The cafe next door is cute, but they played loud rock and metal music until 1am…. The property is clearly aware of the potential noise but they didn’t even prepare ear plugs… We had breakfast at the property next morning and when we came back at 4.30pm, the dirty plates were still not taken away and rooms were not cleaned. And the swimming pool is still filthy. I simply cannot tolerate dirty plates sitting in open air in a tropical country for that long. It is a hygiene hazard. When the engineer came to fix the swimming pool and the hot water in the shower, he didn’t wear any shoes or covers and left dirts all over the room and in the bath tub. The butler was even reluctant to show her face when we had so many problems. The owner likes to reply in poor review “only if you ask”. But the problem is, guests shouldn’t HAVE to ask when it is hotel 101 level services, especially when your room costs more than Marriott’s. By basic I meant things like keeping your swimming pool clean.