Green Hill

The location is spectacular. Looking out over Bella rock for breakfast was a highlight.

The door locks did not operate effectively. Our main door was difficult to lock and unlock and I got locked in the bathroom as the latch didn’t open far enough. I had to be rescued! The bed was way too firm which meant we didn’t get a good nights sleep for the two nights we were there.

Great location and still very quite With amazing view and very nice staff

Water stream is a bit low

The place is beautiful Perfect location Good breakfast Great staff They took care for everything we needed

Everything was good

The view of the valley from the main dining area flanked by Little Adams peak to the left and Ella Rock to the right, plus the view of Ella Rock from the balcony of our room.

I booked a 286 sq.ft Mountain View room and more expensive 195 sq.ft Superior Double in Nov25 for 3 adults. Alarm bells rang when the hotel whatsapp'd me with lower rates. Sithara - "Executive Manager of the hotel" - offered a “special rate” for 2 Deluxe Superior rooms if I cancelled and booked direct, saying all other rooms were fully booked. With inconsistencies on room descriptions and lack of clarity over booking conditions/inclusions, I smelled a rat and left the bookings as they were. My gut feel and instincts were right. On arrival in Feb26, Akila on reception tried the bait and switch tactic – claiming the Mountain View Room had a problem in the bathroom and the hotel was full but he could offer us two adjacent ‘Deluxe Superior rooms’ (101 & 102) if we paid more! We viewed these top-of-the-range-advertised rooms noting the rooms were a bit tired, with shoddy stools on a balcony that needed maintenance. I accepted the rooms but given the debacle to date refused to pay extra. That night, hotel dead. Next day, only 2 tables including ours set for breakfast. I challenged Akila. He admitted he had lied about the faulty room and hotel being full. He said Sithara actually works on reception at a sister property! He said he did not even know what the included daily walking safari was. Nor did he apologise for warning us of long-term ongoing building work at the hotel and property next door. On escalating I was told the Manager was at the T20 cricket in Colombo. The Manager never made contact during or after our stay. The included breakfast was chaotic. No menu and no food choices offered, just items seemingly randomly brought to guests' tables including egg hoppers with uncooked white. Yuk. The hotel was just as empty on our second night. It was so disappointing to experience the deceit we did – so different to our experiences of Sri Lankan people over 35 days.