Al Palazzetto

The location, the staff were so helpful, my room was amazing - absolutely huge and very quiet.

Nothing

We had a wonderful stay in Tivoli and couldn’t recommend this accommodation enough! The room was lovely and very spacious, the breakfast was delicious, and the central location was perfect for exploring everything the town has to offer. But what truly made our stay special was the exceptional service from the staff. They went above and beyond to make us feel welcome, thoughtfully providing little extras and offering fantastic recommendations to help us make the most of our time in Tivoli. They even took the time to book a dinner reservation for us one evening, which was such a lovely and appreciated gesture. It’s this genuine warmth, attentiveness, and personal touch that really sets this place apart. We felt so well looked after throughout our stay, and the staff made the whole experience even more memorable. A fantastic place to stay, with a great location, lovely accommodation, and truly outstanding hospitality. We would happily return and recommend it to anyone visiting Tivoli!

Great stay in very tasteful decorated B&B located in the old town close to Bars and restaurants.Amazing views from breakfast room.Very good choice for breakfast and staff very helpful a few stairs to get to accommodate but not excessive

Nothing

Very little. 4 days before flying I received a lengthy text, explaining the B&B was in a restricted traffic area, they had no lift and parking was available in a multi-storey car park. I was also asked to give them an arrival time which I had done on booking. It’s quite apparent that the reception is not managed with any thought to guests! Had we not passed the date to cancel, we would have done so. I wrote to them and was told they would help with luggage - after a problem with our car hire in Rome airport I let them know we might not make the 5pm deadline for entry to the restricted area. During the course of this correspondence I was told they were doing us a favour helping with the luggage! Frankly I thought we were doing them a favour staying! When we finally arrived the male receptionist did help with the luggage and then shot off without further ado.

The bathroom wash hand basin did not drain! No fire evacuation details No hand rails in parts of the staircase and into the breakfast room. We had no idea where it was and finally followed the voices we could here to find it No waste paper bin in bedroom One glass and one bottle of water in the small fridge - there were two of us I think their advertising of the site borders on misrepresentation. Photos do not show the front door and the surrounding area, which I believe is a deliberate omission