The Au Co Cruise - Longest Cruise 2 Bays

Une croisière absolument parfaite, vraiment un 100 % ! Tout était impeccable : les lieux d’une propreté irréprochable, une chambre magnifique et des repas vraiment délicieux. Mais surtout, un immense merci à toute l’équipe, qui a été incroyablement impliquée, serviable et attentionnée du début à la fin. Nous avons été véritablement chouchoutés pendant toute la croisière, avec une attention portée à chaque détail. Un merci tout particulier à la manageuse de la croisière et à Will, son second, pour leur gentillesse, leur disponibilité et leur professionnalisme. Ils ont largement contribué à rendre cette expérience exceptionnelle. Nous recommandons à 100 % !

Nos hospedamos em um quartinho “muito fofo”, parecendo o cenário de um filme antigo. Estava perfeitamente arrumado e limpo, transmitindo uma mensagem de cuidado.

Superior staff and service

Nice ship and friendly crew

Too expensive for what you get Service before and after the cruise was disappointing: The transport to Ha Long Bay: eight people were picked up but there was only space for four suitcases. As we were picked up last, it was nearly impossible to fit our suitcases in the car. One was put between the passengers which made the ride quite uncomfortable for some of them. If one pays over 800 EUR for a two day cruise and an extra 80 USD for the transfer, one can expect a pick up with a car that is suited for all the people and their luggage and also that one doesn’t have to drive two hours with a suitcase crammed against their legs. Also, the 20 min break was at the end of the two hour ride and not at a nice cafe or restaurant but at a tourist shopping location. The housekeeping did move around our private stuff a lot and they did some damage too. They even threw away something of mine that was standing on my nightstand. This is unacceptable! When I contacted customer relations about the damage they apologised but did not even offer any reimbursement. Only after I specifically requested it they agreed to pay some reimbursement but still only for a part of my damage.