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Citadel House Hotel

Facade/entrance

6.3Average

(249 Ratings)

"Clean"

Verified guest

Don't miss out! Price and availability may change

6.3 / 10.0

Average(249 Ratings)

Bed and Breakfast in Plymouth

3-Star Bed & Breakfast

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsInternet / Wifi, TV, Family friendly and more

About this bed and breakfast

On Plymouth Hoe, Citadel House Hotel offers high-quality hotel on the south Devon coast. Close to the city center, Citadel House provides free WiFi.

Amenities at Citadel House Hotel

Internet / Wifi

TV

Family friendly

Map of Plymouth

city location on map

Nearby attractions

South Devon Area Of Outstanding Natural Beauty (AONB)

Paignton Zoo Environmental Park

Babbacombe Model Village

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

6.3Average

(249 Ratings)

"Clean"

Verified guest

Don't miss out! Price and availability may change

$$$$

6.3 / 10.0

Average(249 Ratings)

Bed and Breakfast in Plymouth

3-Star Bed & Breakfast

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsInternet / Wifi, TV, Family friendly and more

Map of Plymouth

city location on map

Nearby attractions

South Devon Area Of Outstanding Natural Beauty (AONB)

Paignton Zoo Environmental Park

Babbacombe Model Village

Available Rooms

About this bed and breakfast

On Plymouth Hoe, Citadel House Hotel offers high-quality hotel on the south Devon coast. Close to the city center, Citadel House provides free WiFi.

Amenities

Internet / Wifi

TV

Family friendly

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

6.3 / 10.0

Average(249 Ratings)

100% verified reviews

6.0 / 10.0

Great bed for the night if attending the Pavillions.

Excellent location near Pavillions. Comfortable beds, clean.

Dated, room needs modernising / decorating.

4.0 / 10.0

Not for the faint at heart

The lady was kind

The ‘view’ was a brick wall — not metaphorically, literally a wall. I’ve had more scenic inspiration looking at the inside of a microwave. The room was banished to the attic like the hotel was trying to hide us from HMRC. The staircase… absolutely unhinged. Not stairs — a near-vertical pilgrimage. By halfway up I was negotiating with God. By the top I’d gone through all five stages of grief twice. My mate Scott — who is a big lad and has COPD — tried to tackle it. Honestly, watching him go up those stairs was like watching a medieval siege engine attempt a mountain. The wheeze he produced could’ve powered a small wind farm. I genuinely thought I was going to have to rope him up like a pack mule and haul him to safety. He brought his brand-new Exeter City bedding to brighten the place, but the room’s energy was so bleak it turned the bedding into a hostage situation immediately. Looked like Exeter had been relegated seven divisions and the bedding was processing the trauma. The blinds were hanging on like they’d survived a riot, the bathroom gave strong ‘murder documentary reenactment’ vibes, and the whole room felt like it had witnessed too much and wanted to forget. If emotional damage was a hotel room, this was it.

8.0 / 10.0

Visiting family

Good value for money.

A little bit out of way from centre.

4.0 / 10.0

Overall, I wouldn’t stay here but if it improved I’d definitely reconsider.

The view outside was lovely, the staff were absolutely amazing. The theme of the room was nice, towels were folded up neatly. Small nice little tv. 10 minute walk from the Oceanside. Kettle and tea bags and coffee sachets were useful. The curtains were really really nice and actually blacked out the room.

1. The location (felt really unsafe because of the dark corners 2. The room was decently okay but there were stains on the bed and the bedding definitely wasn’t changed after the other customers left as there was also red hair in the bed when we lifted up the bedding (none of us are redheads) 3. There was a dead bug on the lamp. 4. The bathroom water damage is really bad and the showers needed a bit more of a deeper clean 5. There was no close place to plug in chargers or anything 6. WiFi was horrible. Worked for about 5 minutes and then disconnected all the time and that was with all devices 7. There was also some water damage in the room by the window.

1.0 / 10.0

Not the best

It was dry

Well, smoke alarm going off at stupid times. Staff didn't seem to care. Bed uncomfortable.

6.0 / 10.0

Comfortable for the money but in need of TLC badly.

Room was ok, beds clean and comfortable. Bathroom needs an upgrade very quickly as the sink was nearly falling off and the shelf above the toilet was sloping very badly. The shower needs a deep clean but was hot and powerful. The property is quite outdated but the room was big enough and wasn’t cramped to fit in all the beds.

Bathroom needs an upgrade badly and the building is very outdated.

9.0 / 10.0

A most comfortable night

Lovely little guest house really close to Plymouth Hoe. This is a budget stay but the cleanliness and the quality of the bedding and beds were superior to some much more expensive hotels we've stayed in. They even made beautiful oragami shapes from the towels. Highly recommend.

Nothing

6.0 / 10.0

Budget stay, great location, friendly hosts

Location was perfect for our event. The hosts were friendly and were happy to be called 24/7 to help us if needed.

We paid for a budget accommodation and it was what I expected. The room needed decorating and some new furniture.

7.0 / 10.0

Was pleasant.

The place was close to the city centre and was quite good value for money compared to other hotels in the area, the guy working was helpful and friendly, even helped me navigate how to use the door when I couldn't unlock it as had a certain way of doing it (not to put the key the whole way in) the bed was clean, the toilet was clean and had clean towels. Shower was great, very warm to my taste and the power I enjoy. I would stay again.

Unfortunately the WiFi was appalling and I kept getting disconnected. In the end it was just better to not use it and use my laptop on my hot-spot and the window when I opened it was dirty from the exterior and even had a small group of flies nesting on it which I had to clean away. Also the fire alarm went off at half past 4 this morning which shook me awake. Not the hotels fault.

1.0 / 10.0

The place was tiny, not clean, a pube in the showe!! and had broken lamps with exposed wires! Not very safe for a family

The staff were friendly

Everything

8.0 / 10.0

Staff friendly, good location,

Not included it was not included with that deal

Air fresher over used.

4.0 / 10.0

Bit of a disappointment

The guy who welcomed us was lovely, took bags up to the room for us.

There was black mould in the room on the ceilings, unpainted door frames, toilet holder was held on with silicone but not well as it was broke, the front door didn't close properly. There was a funky damp smell in the room. Beds were not comfortable. There was coat hangers on a couple of hanging pegs to hang clothes no wardrobe. Drawers were stiff you couldn't open them, cups were tiny and wasn't replenished with sugar tea coffee ect.

9.0 / 10.0

Great location and friendly staff

Great location and helpful staff

4 flights of stairs

9.0 / 10.0

Really lovely time. Would definitely come back

The location and cleanliness

Nothing

9.0 / 10.0

Great Location for excellent value

Great location for a good price

9.0 / 10.0

Fab location and super welcoming staff!

A fabulous location and such friendly, and helpful service from the staff! Rooms are clean and perfect for a short weekend stay in Plymouth!

2.0 / 10.0

Poor very poor

Its location

Being mis led by the hotel staff after them telling us where to park and then getting a parking ticket in the morning

4.0 / 10.0

Not the best.

Location was nice & close to seafront.

Room was not clean and in bad state of repair. Shower door was in bad state. Tape holding it together. Dirt stains on the floor in several places. We didn't stay the 2nd night Ŵe left and came home .

3.0 / 10.0

Ok if just wanting a bed for 1 night, definitely not longer !

The location

The room was cramped and toilet not cleaned properly. Coffee sachets were very old as had solidified. Asked about parking and was told that yes you had to pay for parking at meter which would have cost 16.50 for night ! Another guest house owner we saw on street said that to ask again as you should get a guest rate . Went back & asked again and only then he told me that it would be £8 . So luckily we saw that other B&B person otherwise would have paid double ! This information should have been given on website .

3.0 / 10.0

Location wise good otherwise poor throughout

Location

Was told by the property owner where to park and got a parking ticket in the morning.

1.0 / 10.0

Walked away and booked alternative accomodation

Arrived and walked out to book alternative accommodation. Dirty, no sink to wash hands in public toilet. Never made it to room to check in!

Arrived and walked out to book alternative accommodation. Dirty, no sink to wash hands in public toilet. Never made it to room to check in!

7.0 / 10.0

Great location , comfy bed

Friendly staff, good location, comfy bed

53 steps to room 11 Room on a slant Tea & coffee , kettle on a very low table In need of a good make over , looks very tired , but it was a comfy bed , just needs a little TLC

3.0 / 10.0

Citadel House Hotel- unclean

Location to central Plymouth

Building very run down, in need of a good redecoration and a good clean. Very dusty, dirty woodwork, fixtures, stain on wall/ ceiling, mould on bedroom curtains

5.0 / 10.0

Not the best

The location.

Beds really uncomfortable, weird smell in the hallway. No breakfast available yet it’s meant to be a bed and breakfast.

4.0 / 10.0

Adequate but wouldn't want to spend any time there

Location was good. Bed was comfy

Decor was tired. Only saw member of staff when I checked in/out. Bathroom needed attention. Black mould the shower. Net curtain torn.

8.0 / 10.0

Good value accommodation for price and location for one nights stay while attending local concert

Very central location, especially for the city centre, theatres and the Hoe - comfortable room for one nights sleep, no frills

The room could have been a little cleaner and better presented; however, it was good for the price point

8.0 / 10.0

Would highly recommend. It was clean and tidy and the owner was very welcoming and attentive !

The property was very clean and tidy

Could not complain about the property

5.0 / 10.0

Ok for a night

Price and location good

Bed not that comfortable very small tv room small and very small bathroom

5.0 / 10.0

June 2025

The staff were very friendly and helpful, the room was clean

The room and the whole of the guest house needs updating, painting

1.0 / 10.0

Not great

It was very close to Plymouth pavilions, that was why I chose it.

It was clean but very poor condition. Duvet smelt musty. Bathroom concertina door held together with tape. Many stained damp spots on the ceilings. The toilet roll holder was stuck to the wall with filler that hadn't been finished or sanded or painted. No hot water for showering. Tv was tiny and the sound was horrendous! Its advertised as bed and breakfast, no breakfast available. The bed was really uncomfortable, thin mattress, very hard.

4.0 / 10.0

Comfy beds, a two night stay for a wedding was enough, I wouldn't want to stay longer!

Great location, quiet too.

Parking was £8 a day, we were on the third floor, lot of stairs! We're in our sixties! Unnecessary cushions on the bed and a foot mat in the bathroom which didn't look clean, also a slow shower, tiny sink too.

3.0 / 10.0

very disappointing stay with no clear parking, parking charges were also very high.

Location was convenient.

On arrival it wasn’t clear as to where you were to park as the hotel is advertised as parking available, asked at reception and was told it was simply parking out the front on the road which is perfectly fine but at £16.90 for one night it soon adds to the cost of your room. We were taken to our room which was on the top floor being six flights of stairs with no lift option, which again if it were just myself and my partner would have been absolutely fine but seeing as we had requested a cot on booking the room it was clear we had a small child which with her additional luggage and her was a lot extra to carry up all those stairs. on inspection of the cot it appeared there was no mattress it was lots of folded up blankets on-top of one another which is unacceptable for an 11 month old baby to sleep on. the light in the shower room was none functioning so by the time we checked in, in the evening we were showering in darkness. the sliding door to separate the toilet from the bedroom was also broken with sharp edges, felt we couldn’t use it so gave no privacy whilst sat on the bog. I understand this is a budget hotel and you simply get what you pay for but for me with a young family this was not up to standard as also being advertised as catering for family rooms. Will not be returning.

7.0 / 10.0

Chillout

Ok

4.0 / 10.0

Clean and friendly but inadequate facilities in rooms.

The welcome we got, the only person we saw during our trip was always around on our way in or out and couldn't have been more attentive and friendly.

The hotel is under new management and signs asked customers to be patient while reburbishment was being carried out. Our rooms had clearly been painted recently and small, but unimportant details, like co-ordinated paintings and bed throws were added. However: 1) There was only 1 double socket in the rooms, near the floor by the window. This meant that the kettle could only be used by placing it on the floor (it was also impossible to fill it without using a glass as the wash basin was tiny). The socket issue also affected the bedside light as the flex would not have reached the socket without, again placing the light on the floor (incidentally, the light had no bulb in it either) 2) The bathroom door did not even shut properly, let alone lock. 3) The water pressure was very low, it took 3 minutes to get hot water out of the tap in the sink. 4) The light over the mirror in the bathroom was not working, a more minor issue but still should have been addressed 5) One of the mattresses in both bedrooms was very lumpy and 1 duvet in one bedroom was a summer one, very thin.

8.0 / 10.0

Basic but good accommodation.

Great location well placed for the Hoe, Barbican and harbour. Very friendly and helpful staff.

7.0 / 10.0

Nice place, but good for me

Nice place to stay

It was very stressful going to the fourth floor with my luggage without a lift .

10.0 / 10.0

Great

Clean

Nothing

10.0 / 10.0

Great location & setup

Lovely setup in great location. Set between the Barbican and the City so ideal. Very friendly and well worth the stay.

Nothing springs to mind. Every thing was spot on

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