The Level at Meliá Villaitana

Fantastic hotel with great facilities

The check in & reception staff. The process took too long and the receptionist dealing with us was very abrupt, borderline rude

The outside space and heated pool are fabulous. Lots of lovely little areas to find peace as it is a very busy resort hotel. Breakfasts outstanding and lots of choice. Staff are very friendly except the receptionists who are very busy and lack warmth.

Room we were allocated a premium room smelt of sewerage. As the first night progressed it got worse. Had to close two doors between bathroom and bedroom and smell continued. At 8 am went to reception and asked receptionist to accompany me to the room. She confirmed she could smell it. No apology. Said would contact technician. Would also look to see if we could have a different room. Took all day and 3 visits to reception to finally get a different room later that day. Was told guest services would call. They didn’t call for 3 days and I had to keep asking to hear from them. For a Melia the customer service in this instance was terrible. No apology all the way through still.

Location Territory Swimming pool

Food for the dinner

everything about this hotel is great we have stayed a few times and each time we stay we have a better time.

High standards. Beautiful place. "The Level" experience was worth the extra cost.

Location Pools Lounge level Big territory

Noise ( by nights and early morning) Bad service on reception Dinner starts at 20-00 ( with kids it’s too late). No kids menu on room service No kids menu at all ( so there were a lot of people with kids) The parking machine didn’t work and nobody answered when I called ( 2 days of parking cost 40€)

A great destination for families with children. It's essentially a one-stop resort where everything is included – especially their new Kidsdom concept, featuring a waterslide and kids' club. The breakfast and dinner buffets are excellent and have a premium feel.

Facility was nice, lounge was good.

They only have 3 slots for check in and check out. Took forever to check in and check out. They need dedicated for check in a d check out. It takes 30 min or more for each and it not enough people. Next room service food was horrible you only have 3 items on the menu and the club sandwich was awful. The hotel devised by the middle so if you are on one side you have to take the elevator to reception then cross over to the other side to take an elevator to breakfast or restaurant. Not convenient at all and like a maze with no direction just chaos and dysfunctional

Location Views Food Environment

This is my third stay at this hotel. My first two visits were solo trips, staying in VIP rooms. I loved the location and beautiful views, so I decided to return with my two young children and their nannies. The 4 PM check-in time clashes with international standards, especially considering check-out is at 12 PM. This leaves very little time for anything if you're only staying for a day. The pool opens at 11 AM, which is dangerously hot in June with young children due to the direct sunlight. In other warm-weather destinations, pools typically open at 8 AM. Another issue is the €20 daily parking fee, which significantly detracts from the hotel's reputation. The double stroller doesn't fit in the room or the elevator, making getting around with it from the parking lot, around the grounds, and to breakfast extremely difficult. Leaving the stroller in the room is impossible because it has to be maneuvered sideways. The check-in process at reception was also extremely slow, taking about 30 minutes with completely unprepared staff. The receptionist lost her phone and claimed we hadn't given her a copy of our reservation until I asked to review the security cameras. Only then did she quickly find her phone. The reception area itself felt very unwelcoming and unfriendly. Such a poor welcome experience makes me reluctant to return. Dinner starts at 7:30 PM, again contradicting international standards. The explanation given was that this is Spain, but if the hotel accepts families with children, they should consider their routines. In most hotels worldwide, dinner starts at 7 PM. The staff were unresponsive to complaints about the stroller and other issues, raising serious concerns about customer service, loyalty, and the likelihood of a return visit.

From arrival you just knew it was going to be good. beautiful hotel beautiful location we cannot wait to come back! Food was great and in the level there was a heated pool. Kids area was one of the best we have been too.

Property itself was fantastic - food was great and staff were very attentive. We stayed in the level which was great - the only thing we would say is we got hounded to try and join a circle program - at first we thought it was just a loyalty program so was interested however it turned out to be a 5 year program where they wanted £4,000 a year from you - cut a long story short it just seemed a scam and they were very pushy so just try and avoid this.

Great room location , clean , superb shower

Food was awful , cold , bland … paid for full board and requested a refund second day . First to breakfast , cold from opening , station set up for omelettes , waited for 10 minutes for a chef , obviously just a set up to look good

Hotel and staff were excellent, couldn’t do enough got us

Nothing

The setting, the level & the comfort of the beds.

How long they take to respond to emails. Only buffet open for evenings.

Very clean good location

No air conditioner it was very hot in my room phoned the reception and got told that it’ doesn’t work because it was not hot enough to turn the air conditioning on 🥵

The food is great, amazing swimming pools and the Level lounge during the day is great.

Could do with more english breakfast style selection

no drinks by pool are had to dress to get freshmen to as paid inclusive drinks should be allowed outside very poor policy

lovely hotel

I paid booking.con for 1 night for the room and paid again at the hotel . to date I haven’t received a refund.

ambiance

as Leval guest would have expected some sort of set up to allow complementary drinks by the pool also just spirts on one night not really acceptable

the lounge at the level was exceptional. the heated outdoor pool was what we came for it was perfect. the breakfast was amazing . well worth the money