Castle Limes Hotel

Location was perfect. We came by train and station is a couple of minutes away. Twin room was ideal . Staff were great especially the lady who on the day we checked out let us leave our bags there until the evening as we were going to the races.

Clean and comfortable. Good location for the train station and city Centre.

There were no staff to help if needed. I didn’t have toilet roll and there was no one to help. It’s more of an air bnb than a hotel. Keys are in a box and all communication is online. My room was downstairs by the carpark and Main Street. It was hot in the room but only had a large window to open so anyone could have climbed in. As a woman with just her baby and no staff, it felt quite unsafe. No fridge.

WiFi was free. No catering available but tea and coffee facilities in room. Room was spacious, large comfy bed. TV and lighting that you can read by We have stayed here twice now, good value for money!

A few extra tea bags and milk portions would be appreciated

Staff and cleaners were pleasant. Location excellent. Room was ok.

1) The bar/socialising room was not in use. 2) Nowhere to have breakfast due to number 1. We were not made aware of this when booking. I was not happy being told there are plenty of places locally to have breakfast or meet up for drinks with my friends, who were also staying in the hotel. After long journeys, all we wanted to do was chill out in the hotel. 3) Road/path works started at approximately 0600hrs Saturday morning which is unacceptable, and not permitted to start that time in the morning, especially on a weekend, except for emergency work. 4) My room was the executive room. There were no extras, like better coffee etc, apart from a fridge and separate toilet. I had to ask for a hairdryer as not one in the room. 5) Towels were so rough and had stains on them. 6) Chairs and furniture tatty and tired. 7) Stains on the carpet. Generally grubby all over. 8) Sheets were too small and didn't stay put. As a whole, the room was not worth the £340 I paid, it was lacking too much for an executive room and I will be seeking a partial refund. It's a shame because the hotel could be so much more with a bit of tlc and a lick of paint as the location is perfect.