Holiday Inn Newcastle-Jesmond by IHG
Top rated by guests





8.2Excellent
(2,477 Ratings)
"Great location. Parking. Very quiet and great food,"
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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Explore the vibrant city of Newcastle at the Holiday Inn, Jesmond, a four-star contemporary hotel with 119 comfortable and stylish bedrooms with attached bathroom.
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Gym
Heating
Wheelchair accessible
Bar
WiFi/Internet
Shared living spaces
Garden
Laundry services
Accessible Parking
Electric Vehicle Charging Station
Family friendly
Smoking allowed
Safe
Accessible by lift
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
8.2Excellent
(2,477 Ratings)
"Great location. Parking. Very quiet and great food,"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
9.0 / 10.0
I liked the location, ease of checking in, that there was parking and our room was spacious.
The bathroom let to room down, it needed updating.
5.0 / 10.0
the bar area was spacious
very disgusting weird smell on the ground floor walking towards the bar, wasn’t a fridge in the room this time, tried to charge me double for parking, food was over priced and very small portions
1.0 / 10.0
The only positive about this property was that it was close to the university arena .
Well from rude and aggressive staff to the foul smell of sewage throughout the hotel. I will leave the the list there as to what I didn’t like about the property.
8.0 / 10.0
Location
Breakfast could be better
8.0 / 10.0
The main public areas of the hotel were excellent. The reception, the restaurant and sports bar were really nice, and they were lovely and warm cosy, on a damp cold day.
The staff were all super friendly.
The bedroom was small, and needed a bit of a refurb.
8.0 / 10.0
Friendly staff.. Good value for money
Room was a bit dated
8.0 / 10.0
The room was fine - comfy bed, good shower. The carpet needed replacing several years ago.
The food in the restaurant is good but the choice for anyone who doesn't eat red meat is very limited. The serving staff took a tree nut allergy very seriously - and were very helpful
9.0 / 10.0
Excellent location close to Metro. Friendly helpful staff. Good breakfast.
10.0 / 10.0
Great location. Parking. Very quiet and great food,
Disappointed we weren’t told earlier we had to pay for parking. Small thing and useful to be able to park but I was anticipating it would be free.
8.0 / 10.0
Convenient, and had parking
Noise of the fan outside our bedroom window, disturbed our sleep
1.0 / 10.0
Uncomfortable beds, poor quality bedding and the hotel is quite noisy. Will not stay there again.
10.0 / 10.0
Great location, good parking, easy check in, great staff👍
8.0 / 10.0
We didnt have the right number of towels so we had to ask for some
10.0 / 10.0
We arrived in January on the evening it snowed and was bitterly cold outside. The staff were amazing with a special thanks to Nicola the Duty Manager - she ensured all guests could use their heating controls in rooms, all public areas were warm and everything ran well including food and drinks.
Check in was swift and smooth.
Breakfast is really good for the price I paid with hot food delivered frequently by the chef - for example 6 freshly fried eggs at a time, rather than 30 that have been sitting there a while, which you often get elsewhere - and staff always on hand to help.
The location is good - it's near the metro but more importantly it's the nearest modern hotel to Jesmond. In super cold weather, having modern rooms with double glazing and modern plumbing rather than a converted Victorian building makes a difference and for a stopover comfort and ease is my main goal.
BEYOND THE HOTEL'S CONTROL but....
Please can the external electric car charging please mend the broken e-chargers and then maintain them properly. I think 2 were not working. It's not fair on electric car drivers, nor the hotel as it takes up 4 bays in their carpark.
7.0 / 10.0
Location
Bathroom cold
10.0 / 10.0
Location, facilities and pleasant staff
9.0 / 10.0
Location was ideal for Bars/Metro
9.0 / 10.0
Friendly staff, great room, comfy bed, great shower. The breakfast was gorgeous, especially the mushrooms....best I've had.
4.0 / 10.0
Location
Nice breakfast
I paid extra for a larger bed on my booking. Was two beds pushed together which was uncomfortable. Was lots of noise during the night from other guests slamming doors and talking outside my room which kept me awake. There was what looked like pubic hair in the bath. We went to use the restaurant and a member of staff just said "ah its closed" so we had to look for somewhere else to go. If there was issues with the restaurant then it should of been mentioned when booking or at least at check in.
10.0 / 10.0
on arrival, staff were very helpful and informative, and seemed so happy to help, rooms were spotless, spacious and well appointed... breakfast was superb and very good value.
If I have to be really picky, the wash basin unit was too close to the toilet (room 135) and shower pressure was low, but neither would stop me booking again.
8.0 / 10.0
The mattress was too soft as every time one of us moved, the other one felt it and got bounced!
10.0 / 10.0
Room was spacious. Breakfast was excellent, as were the serving staff. Location was ideal for access to the city centre. Complementary tea/coffee and water/ snacks in fridge were also excellent.Bed was very comfortable.
Hotel corridors were too warm. Toilet seat was not a slow closer.Traffic to front was audible, especially regular Ambulances!.Soap dispenser to shower not working, even after advising receptionist.Room doors slam shut.
9.0 / 10.0
Great location not far to travel in to the city centre. Friendly staff at breakfast & in bar. Lovely breakfast although had to wait for items to be topped up. Good size room, huge bed, good facilities in room.
No information given when checking in ie what time breakfast was, directions to lift/rooms, or info on facilities at the hotel. Had to pay for car park. No sign on 1st floor when coming down from 2nd floor as to where the stairs were.
9.0 / 10.0
Room size was good, bed was comfortable, aircon working and good, tv good, room clean.. reception staff available and helpful..
Bathroom / toilet was compact, but ok. Just wished this area was bigger with facilities not all on top of each other..
7.0 / 10.0
Convenient to city
Bedroom small
8.0 / 10.0
The staff went above to help me as I was staying as husband was having major surgery in The Freeman. Provided extra bed, sat me in a quiet part of the restaurant.
Generally VG customer service.
The comfort of the z bed provided hence score for comfort.thinnest mattress and felt the springs.
9.0 / 10.0
location is perfect for me, rooms are quiet and comfy, and breakfast is great
the zio-s menu is not the cheapest and food is ok but again not the best, my steak on monday evening came out with burnt oily chip ends and lettuce side that was older than me
9.0 / 10.0
Super food and a great lication
Noisy doors.
10.0 / 10.0
V good
Bd too hard
8.0 / 10.0
Spacious room and comfy bed.
Handy for Jesmond Metro station.
Heating control was very old - slow to adjust and noisy.
Poor signposting to stairs from the second floor to reception.
10.0 / 10.0
Situated in convenient place
Mattress too hard. Back and hips hurt. Didn't have a good nights sleep sadly
10.0 / 10.0
The staff are absolutely fantastic, so friendly and accommodating.
Rooms are dated
10.0 / 10.0
Very accommodating and understanding
Wheelchair room wasn’t very accessible but it was immediately changed around and sorted
8.0 / 10.0
location
The room smelt a bit of drains
2.0 / 10.0
The breakfast was expensive
The room had a very bad smell the pillows was bad and the bed was unbelievable
10.0 / 10.0
We often stay here as it’s so close to the Metro but you can also walk into town in 10mins . Staff are ALWAYS friendly and breakfast great . If you like porridge , it’s a must . We got a fab deal as it was a Sunday and it was quiet . Huge bed & bath in room . Late check out if you are an IHG member too .
Nothing
10.0 / 10.0
Staff very friendly and helpful
Room was fantastic
6.0 / 10.0
Good location.
Mould around the bathroom window, smelly shower curtain and hard, uncomfortable mattress. Strange holes in the bedroom carpet 😔
9.0 / 10.0
room, breakfast, info about local travel (by asking the man at the reception desk)
10.0 / 10.0
Spacious room, lovely atmosphere at breakfast. Whole welcoming ambience. Excellent facilities & lovely toiletries.
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FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Holiday Inn Newcastle-Jesmond by IHG. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Holiday Inn Newcastle-Jesmond by IHG pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Holiday Inn Newcastle-Jesmond by IHG?
We found 25 amenities for this rental. This includes business facilities, concierge services, free wifi/internet, free parking, and air conditioning.
