Arbio I Rustic Loft in Reuterkiez

The staff were really lovely and when we pointed out some missing items and issues, they were there the next day to resolve. Lots of space and the kitchen was really well equipped Location is close to a station and lots of good restaurants

The bathroom isn’t great and there was no where to hang / store your clothes

The location was very good, just 2 minutes away from U-ban and shops, it's 5-6 stops away from city centre, very easy to reach the centre, and also the airport. Inside we had everything we needed, the cleanliness was good, quiet at night, comfortable beds. We also appreciated the heating system at night when it was a bit cold and we needed to turn on the radiators in each room.

The neighbourhood was a bit colourful and dirty, there were people loitering on the entrance steps, eating and drinking. But they were harmless, they made space for us to enter and moved next door after we entered the property. Also, the description of the bedrooms mentions 1 large double bed and 2 twin beds in each bedroom, but actually there are only 2 twin beds in each bedroom and a large double sofa in the living room. This room is a bit exposed to all the noises from outside since the windows face the street entrance.

The property itself was comfortable, affordable and a great location. The customer service staff were very helpful and prompt in solving our access issues.

As discussed with the Arbio team our stay was negatively impacted by a broken door system which prevented us from gaining access to the property initially and wasted significant time on our trip. The information provided for check in was inaccurate and unhelpful. The Arbio agents were helpful once contacted.

Apartament duży i przestronny, ciepły z wygodnymi łóżkami. Kuchnia z wystarczającym wyposażeniem.

Na samym początku mieliśmy problem z zamkiem automatycznym. Drzwi dało się otworzyć od wewnątrz ale nie od zewnątrz. Pomoc uzyskaliśmy dopiero po dłuższym czasie i telefonie do centrali. Co spowodowało zmianę naszych planów. Kolejna rzecz to łazienka, która była brudna a zasłona prysznicowa pokryta pleśnią. Jak na tyle osób nie mieliśmy wystarczającej ilości produktów łazienkowych np. papieru toaletowego.