Suarga Padang Padang

The view is awesome. The bar/restaurant are beautifully appointed, beautifully lit. Attention to detail. Lovely sound system. Great beer menu and snacks. Coffee was great. The music and atmosphere, including the live entertainment were well curated and mood-appropriate: excellent. The Spa massage was great; lovely environment. The room was clean and fresh as were the grounds. The staff were always attentive and service was excellent.

There was no hot water in the morning. This simply must be fixed for 5m IDR a night. The restaurant prices are "paying for the view". Nasi Goreng was 240k IDR. At the time this was $20AUD - for fried rice! But we paid it because the view really is wonderful as is the environment. I also dislike the very common practice of menu prices that do not include surcharges and taxes. The surcharges are arbitrary so it is plainly deceptive. Price lists are meant to indicate to the customer what an item will cost them. Please just be honest on your menu.

Location and facilities were excellent

It was out of this world beautiful, Balinese style with global elements, the restaurant and the pool areas sublime, the staff so beautiful and expert hosts, the sunset sessions were amazing

Nothing!

The bed was the most comfortable bed I have ever slept in. The bed had it's own air conditioning which was fab.

The food was disappointing. Some of it was extremely salty. I also did not like that breakfast was included in the price, but there were many items on the breakfast menu that were not included and we would have to pay more. This seemed petty and cheap. The room was very dark and only one chair. It also lacked a table to put things on. We were provided with 2 bottles of water morning and evening and told we could ask for more, which we had to do constantly. The only way to contact reception (other than walking there) was through Whatsapp. I was not keen on adding the hotel to my contacts. There were loose tiles in the main swimming pool and the other pool was difficult to get into, balancing on tree trunks placed in the pool as steps. One of these was wobbly and there was no handrail.