First Apartment - Aare Jungfrau AG

location

the apartment is a bit cramp for 4pax

Balcony

Stairs

Excellent location just next to Grindelwald station, floor heating

Well equipped but bad maintained facilities, such as washing machine and kitchen exhaust hood were broken when we just arrived. Apartment staff was not helpful for all the situations we met, but replying the similar sentences “I sincerely apologize for …… Your concern is very important to us …….”. These make me feel like I was talking with robot.

The accommodation has a great location and was clean.

The accommodation was a huge disappointment for us and not worth the price. The apartment was hot and there was no air conditioning. When we contacted the host, we were simply told to open the windows, but the mosquito net was not properly secured to the window frame. The water temperature in the shower changed extremely quickly between hot and cold — we could almost get burned. We had also read about this issue in previous reviews, so apparently it still hasn’t been fixed. Furthermore, the host was not cooperative at all. They made no effort to help resolve any of the issues, even when we asked for a 3 PM check-in instead of 4 PM, we were told it was impossible. We probably communicated with a chatbot throughout the entire stay. The photos uploaded by the host appear to have been filtered and do not reflect the actual condition of the property.