Hotel Granados 83, a member of Preferred Hotels & Resorts

The staff on reception were incredibly helpful and informative and gave some great recommendations on local bars and restaurants

Nothing to dislike !!

Staff was exceptional, hotel is beautiful and in a great location. I became sick during my stay and front desk was extremely supportive and attentive. Details in room were great. Soft, plush towels and robe along with slippers.

Bed could have been a bit softer. The rooms could have been a bit more sound proof to minimize hall noise. More towels by the pool area.

Warm welcome on arrival. The pool was great after a long day sighting seeing! Comfortable rooms, air conditioning, small bar onsite. Great location, lots of good food options nearby

N/A

The staff are exceptional, very friendly and polite.

The bed in the room was notably shorter than a standard bed by at least 30cm. We also had an issue with the bed creaking; it was so loud that it kept us awake at night. We notified the front desk team, and the bed was "fixed", but actually, it just made it worse. We were given a new room for the third night, and it was much better. The bathroom in both rooms was pretty tired and didn't seem that clean. Lastly, we tried to order room service, which appears to be handled by a third party, and they were extremely rude when answering the phone.