Santiago Home - Happy Rentals

Nice view Very spacious Champagne was nice touch Had coffee for me on request Included body wash/shampoo, last place did not. Close to bus

~Distance between office and apartment doesn’t sound like much, but walking to the apartment from the train station with our backpacks at the end of a long day, realizing the office is at a different location (yes this is disclosed in the information package but still doesn’t make sense till you get there), walking there (don’t forget how many hills there are in Lugano), getting the keys and then a bus part way back was a lot. It would be better if a/ there were distinct directions to first go to the office at the provided address or b/ have a lockbox directly at the apartment to retrieve keys. The systems at our previous 2 apartments were much easier for us as weary guests. ~Strange smell in apartment, like it was closed up too much, like a musty cupboard sort of. ~Very noisy street for having balcony doors open ~Part of policy is that we’re asked to remove all bedding. No guest wants to see what’s under those sheets. ~It would be helpful to have an image of the garbage disposals added to the other photos given to us. We don’t have the same system where we are from. We talked at length about it before my daughter figured out where they were and how they work.

De ligging aan het station. De bijzonder vriendelijke medewerkster op kantoor waar we de sleutel haalden. Uitzicht over het meer.

Een van de eenpersoonbedden: een veredeld veldbed met een matras. Niet zo confortsbel.

الشقه تقع على شارع رئيسي وحيوي .. قريبه من محطة القطار والحافلات سيراً على الأقدام .. الشرفه جميله وتطل على الشارع الرئيسي وبإمكانك رؤية بحيرة لوغانو من خلالها كما يمكنك الوصول إليها سيراً على الأقدام.. النظافه جيده .. تجهيز المطبخ جيد .. والغرف أيضاً مريحه .. الحمام يوجد به شطاف وهذا أمر مهم وجيد .. الموظفون في مكتب الإستقبال كانوا ودودين وتعاملهم سهل وسلس

Location was great - accessible to main areas and station. Welcome bottle on arrival was a nice touch.

Very tired and dated. Furniture was old, in poor condition, and beds exceptionally uncomfortable. The facilities were poor - the hairdryer didn't fit any plugs for example. Upon leaving you are asked to strip the beds - I wish we hadn't complied as when we did so, we had to see disgustingly stained mattresses, pillows and duvets. You also have to collect and drop keys from somewhere 20 mins away which is really inconvenient - they should invest in a lock box. They granted our request to leave keys on property otherwise we would have missed our train so that was kind. If owners invested a little more in updating the deco and ensuring facilities were fit for purpose it would be a great place to stay. Overall it did the job as somewhere to stay but pictures make it out to be much nicer than the reality.