DORMERO Hotel Stuttgart





7.4Good
(3,717 Ratings)
"The location and service."
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
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Located in Stuttgart, 4 miles from Messe Stuttgart, DORMERO Hotel Stuttgart provides accommodations with a fitness center, private parking, a terrace and a restaurant. Featuring an ATM, this property also provides guests with a casino.
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Laundry services
Accessible Parking
Family friendly
Safe
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.4Good
(3,717 Ratings)
"The location and service."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
3.0 / 10.0
The light ring in the room was not working, the only light available was a very bright white neon, bed lights and any other light (a part from the bathroom) were non working. The only way to switch of the main light was by removing the key-card from the main holder. There was no kettle, no coffee / teas available (this is a 4 star hotel by the way). When I went downstairs in the evening to ask about the lights problem I was told to deal with it and the next day when we complained we where made aware by another guest that this a widespread and acknowledged problem in the hotel.
7.0 / 10.0
Very comfortable beds. The staff corrected the mistaken room assignment and it was fine.
The location is, of course, not very interesting. And the rooms are very very spartan. My first room, in fact, didn’t even have hangars for clothes or curtains on the large windows.
3.0 / 10.0
The breakfast was very good. A lot of choice, well stocked and fresh
Travelled with my 21 year old son, hence I booked a junior suite with an extra sofa bed. After check in, the junior suite only had double bed and gaping big hole where sofa bed was supposed to be.
Curtains were hanging loose, no warm water in the shower, no hangers to hang up clothes. Sideboard with missing door and only one TV instead of 2.
It took several reminders from my side and 3 room moves before amenities were acceptable.
Manager on duty's explanation was that they are undergoing renovations which is definitely necessary, but you can't sell rooms that are not up to standard at full price!
8.0 / 10.0
Breakfast was good. Room size was also good
Nothing particular.
10.0 / 10.0
The location and service.
There should be lifts available from the lower car park areas. H had to carry multiple bags from the car park level 3 to the car park level 1 area to catch the lift to my room. If there are lifts available in other sections of the car park they need to be better marked. Other than that the stay was excellent.
1.0 / 10.0
I’m being double charged, cash and card (different card used to secure the booking) at the property and then the hotel still charge the credit card that was use to secure my booking through booking.com (and I have never show this particular card during my stay to the hotel).
The staff that helped the check in can’t speak English properly. During check in the staff told us the card machine broke and we had to pay in cash. That’s why we can only pay 2 out of 3 rooms (separate bookings) in cash and paid the remaining in card the next day cause it was almost 1 am and we did not have enough cash nor able to get enough cash from the ATM that late. The staff also did not provide us with proof of payment even after we asked. We did not think much of it at the time, cause the staff gave us the room keys and all of us were already so tired (I am currently 7 months pregnant and was traveling with my 85 years old grandma and my 3 years old daughter).
The room itself also not cleaned property still very dusty. The AC also not working. Daily cleaning was not done even after requested and the 3rd day we had to remind cleaning 2x.
I’m being double charged, cash and card (different card used to secure the booking) at the property and then the hotel still charge the credit card that was use to secure my booking through booking.com (and I have never show this particular card during my stay to the hotel).
The staff that helped the check in can’t speak English properly. During check in the staff told us the card machine broke and we had to pay in cash. That’s why we can only pay 2 out of 3 rooms (separate bookings) in cash and paid the remaining in card the next day cause it was almost 1 am and we did not have enough cash nor able to get enough cash from the ATM that late. The staff also did not provide us with proof of payment even after we asked. We did not think much of it at the time, cause the staff gave us the room keys and all of us were already so tired (I am currently 7 months pregnant and was traveling with my 85 years old grandma and my 3 years old daughter).
The room itself also not cleaned property still very dusty. The AC also not working. Daily cleaning was not done even after requested and the 3rd day we had to remind cleaning 2x.
9.0 / 10.0
Impressive hotel, great location and facilities
N/A
3.0 / 10.0
When we first got into our room, the heating system was not blowing hot air. We informed the receptionist (I guess his name was Siur, a guy with beard), he told us not to worry, it will catch up in 20 minutes. After hours before going bed, we told him again that has been not working, he sent a technician to our room. And the heating system was broken obviously and can not be fixed. The receptionist could not arrange a new room on the same floor. We moved our stuff to the new room and tried to turn it on, it was broken as well. We had to move again to another room in the middle of the night. A terrible experience. After our first move, we asked a complimentary breakfast, at least, for the hassle. He told us that he needs to ask his manager and was going to inform us. Before the second move he decided to hide in the back room and told another receptionist to do all the work. And later on our stay he didn't have the courtesy even to least answer our request.
4.0 / 10.0
Close to the musicals, the only good thing
The beds are very poor and used.
Breakfast is a disaster! Overpriced and very bad quality
8.0 / 10.0
Once again, good time in Dormero.
Entry in parking is a bit an issue if you arrive at same time than Concert hall start times...
7.0 / 10.0
clean
no kettle
8.0 / 10.0
Maybe not the fault of hotel but impossible to enter the parking due to congestion of cars entering the parking for music halls
1.0 / 10.0
the location
services, staff,
6.0 / 10.0
the room and top spa
the lack of cleaning on the roof top,bad attitude
8.0 / 10.0
the location the spa casino breakfast
the staff does not come to clean the room, no sheets changed, no bath linen! and it was for 3 days all my stays! this is unacceptable
9.0 / 10.0
The convience and access to activities.
Unfortunately, all the channels on the TV normally works didn't work.
8.0 / 10.0
The room was great and the beds very comfortable! We also really enjoyed the free minibar and had a good laugh about the various funny signs around the room.
The location was also ideal for us since we were only in Stuttgart to go to the musical which was on the next property over.
For the price the breakfast wasn't as good or diverse as I had hoped. Would've enjoyed more variety (more spreads and yogurts) and more fresh fruits (the fruit salad didn't appear to be with super fresh fruits).
10.0 / 10.0
Great hotel, great staff very helpful
Everything was good
4.0 / 10.0
It is pet friendly and real fun with all the stickers and colors. Nice to be on the high floors with the view.
The hotel seemed in between reconstructions. Not really clean hallways and corridors. No guiding signs and really bad to navigate through the different parts of the hotel. Took us 25mins to find our car spot in the UG parking garage.
2.0 / 10.0
Brake fast is very very bad
Food is not good
7.0 / 10.0
Bett, TV, Complementary Drinks, Sauberes Bad/WC
Check-In Dauer - electronically CheckIn and Keys is the late to day status , Fridge for complementary drinks was not working, no cold drinks and ice available, Bar in the Hotel was not well staffed, White wine offered but not cold according to white wine drink temperatures, no room service for food and drinks
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at DORMERO Hotel Stuttgart. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is DORMERO Hotel Stuttgart pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at DORMERO Hotel Stuttgart?
We found 25 amenities for this rental. This includes business facilities, concierge services, free wifi/internet, free parking, and air conditioning.
