"Staff are all genuinely attentive. Location excellent. Nice quiet, classy vibe - nice change from the hustle and bustle at the Stanglwirt. Food was top class. Good at catering to special requests."
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
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About this hotel
With panoramic views of the Wilder Kaiser Mountain, this 5-star superior hotel in Ellmau is right next to the ski slopes and the Hartkaiser Cable Car. The Kaiserhof offers two individual SPA areas, as well as 5 award-winning restaurants.
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Service feeThis helps Booking.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Booking.com
$$$$
Top rated by guests
9.4Outstanding
(64 Ratings)
"Staff are all genuinely attentive. Location excellent. Nice quiet, classy vibe - nice change from the hustle and bustle at the Stanglwirt. Food was top class. Good at catering to special requests."
With panoramic views of the Wilder Kaiser Mountain, this 5-star superior hotel in Ellmau is right next to the ski slopes and the Hartkaiser Cable Car. The Kaiserhof offers two individual SPA areas, as well as 5 award-winning restaurants.
Amenities
Pool
Air conditioner
Pets allowed
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony or Patio
Hot tub or spa
TV
Wheelchair accessible
Gym or Fitness Center
Ski in / Ski out
Garden
Family friendly
Free parking
Things to know
Additional fees to expect
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
Service feeThis helps Booking.com provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Booking.com
Ratings and reviews
9.4 / 10.0
Outstanding(64 Ratings)
100% verified reviews
10.0 / 10.0
Perfect location and food.
Staff are all genuinely attentive. Location excellent. Nice quiet, classy vibe - nice change from the hustle and bustle at the Stanglwirt. Food was top class. Good at catering to special requests.
The Spa could be better. 1. The tiles are lethal - they seem to have forgotten to order non-slip tiles. 2. The rooftop pool would be amazing if it were heated properly. It’s apparently 32 but it’s way too cold to enjoy.
10.0 / 10.0
Wow!!!! It doesn't get any better than this!!! This is the top of the hotels
When you say fantasy hotel... this is the hotel!!! The restaurant staff in particular (our waiter, whose name I don't remember exactly, was probably from Slovenia) was so nice and helpful, the food was excellent!!!!!!!!!!!!!! Amazing dinner!!!! There are no such talented chefs, each dish was a real work of art. The staff was really cordial, nice and interested. Plenty of parking. We enjoyed it so much that we will come again, especially on our next trip. Thank you very much for everything.
There's nothing not to like. ❤️❤️❤️
10.0 / 10.0
Very helpful staff, the owner takes care abour her guests like a family member, very helpful in case of injury, nothing
Smaller, less people, personall approach, very clean, quite, cosy
Just perfect
10.0 / 10.0
Great experience
Place is renovated in 2020. All brand new. Food is great, nothing to complain. Fresh fruits and juices in the morning etc. Views from the hotel, especially from the rooftop pool are amazing. Thank you for this experience Frau Bianca!
10.0 / 10.0
Perfect, luxury family run family hotel
An amazing, family run middle-sized luxury hotel. Recently renewed facilities. Very friendly place, perfect for family stays. Not cheap but delivers all that is promised. The food, the restaurant is excellent. The breakfast game is high quality and the dinner is Gault Millau quality.
nothing to be listed here. just a perfect stay. really nothing. a very friendly, cosy luxury hotel.
10.0 / 10.0
Lovely family run hotel - very friendly and welcoming - ski-in/ski-out hotel - nice pool and spa - g
Lovely family run hotel - very friendly and welcoming - ski-in/ski-out hotel - nice pool and spa - good food
10.0 / 10.0
A Gem am Ellmauer Tor
Simply outstanding
What makes this place so unique is the natural kindness of its staff: devoted, professional and extremely helpful
personalized service: The owners + staff go the extra mile
extraordinary breakfast, they have it all, really amazing, nothing was missing there
great dinner
perfect rooms
best view in town towards Wilder Kaiser
very pet friendly place
100% satisfied
I definitely recommend this stunning place. You feel like being at home
Thank you to the whole team
nothing
3.3 / 10.0
2 star level sold as a 5 star hotel - a big mystery!
The view from the breakfast/dinner terrace over Wilder Kaiser.
- Completely outdated hotel with horrible furniture in rooms, worst beds and pillows we've ever seen in a hotel. Outdated bathrooms from the 90s. See pictures.
- Extreme push to buy drinks every time we had a meal (which was included in the high price). For the diner meals, they stand at the entrance with a table with Prosecco or other drinks and ask: "May we offer you a drink"? Any visitor, would unterstand that the drink is "offered" for free, whereas you then find it on the invoice with €6,90 for a cheap prosecco...
- Food was ok, presented as "gourmet" with lots of "espuma" on the dishes to make it look nice, but really nothing special in creativity or taste.
- Staff doesn't know the basics, can't pronounce words describing the food presented at the "gourmet diner", (ie "Tzaziki") and are mostly trainees from the tourism school in their first year. For a five star hotel not acceptable.
- Really bad live music with Lui Martin. Old style, no voice, no idea how to play the instrument. Loud till late. Nobody applauded. There was another guy playing a local instrument a few days before, he was great.
- No dedicated concierge or personnel to park your car or to bring your luggage to the room, which for a 5-star hotel is absolutely a no go.
- Massage was of very low quality. Spa area is small and outdates. Bioteich is very small and at times very crowded.
- Even though the hotel is situated at the higher altitude on the hill, you can still hear the very busy street down the road, all the time.
Extremely pricey for what it offers. The only positive is the location and view, but that is the amazing nature who provided that. The hotel owners are not investing in anything to provide the comfort that is expected at a 5 star but they happily charge high prices.
10.0 / 10.0
Rund um sehr gelungene Aufenthalt im Hotel das sehr zu empfehlen ist.
Sehr schöne Lage des Hotels. Nettes Personal. Die Zimmer sind geschmackvoll eingerichtet und bieten vollen Komfort.
Der Frühstückstisch und das Abendessen lassen keine Wünsche offen. Auch der Wellnessbereich ist sehr schön.
Wir hatten keinerlei Grund zur Beanstandung.
10.0 / 10.0
Sportlich frisch und familiär
Familiengeführtes Hotel, frisch, zuvorkommend, persönlich. Fast ein bisschen familiär. Kaiserhof klingt nach altbackenem Flair - nein, das Hotel ist tatsächlich "superior" auf dem neuesten Stand.
Alles bestens!
10.0 / 10.0
Sensationell!
Mein Aufenthalt im Kaiserhof war sensationell! Die Erwartungen wurden nicht nur erfüllt, sondern wurden weit übertroffen. Das Hotel hat die perfekte Lage: Sehr ruhig mit einem tollen Blick auf den Wilden Kaiser von den meistern Zimmern, der Restaurant Terrasse und dem Roof-top Wellness Bereich. Außergewöhnlich guter und zuvorkommender Service, hervorragendes Essen und eine super Ausstattung des Hotels mit vielen kleinen Überraschungen. Highly recommended!
... dass ich leider wieder abreisen musste ...
FAQs
Is parking included with this hotel?
Yes, parking is listed as an amenity at Kaiserhof Superior. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Kaiserhof Superior. Enjoy the water!
Is Kaiserhof Superior pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Kaiserhof Superior?
We found 16 amenities for this rental. This includes pool, air conditioner, pets allowed, internet / wifi, and smoking allowed.
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