Sara Residence by Nakula

The front of house staff are excellent

Location,staff & price

Wifi staff

Was not like the fotos run down, dirty, decking very in even with splinters

Really nice and helpful staff

Pool ,

Centrally located, great staff, always smiling and greeting you. Breakfast was good. Rooms and pool were clean.

The hotel is a bit tired and dated, but it’s still very clean.

Very clean,staff so friendly and helpful

Location was a little far from main shopping streets

Breakfast was simple but very nice. My family of 40 enjoyed our breakfast meals. Loved the fresh juices every morning. The servings were more than enough and the variety was lovely (big breakfast sausages, eggs of your preference, baked beans, spinach, tomatoe, pancakes, mie goreng, nasi goreng, french toast, smoothie bowl, fresh fruits, if you prefer you could order cafe items from Cafe Louis (attached to hotel). The staff were absolutely wonderful. I can't stress that enough. They went above and beyond for our family. Alit and Erna were soooo lovely as were the other staff (we never got all names). They remembered our names, who was in which room, whose kids and parents, they knew our menu preferences, treated our kids as their own, our kids never wanted to leave the hotel - because they felt so welcome and safe with all the staff. The cleaners were fabulous, daily housekeeping, and were so easy to accommodate us. Our family had booked all 14 units (31 rooms in total) so we had the whole hotel to ourselves. We were there when the Bali floods hit, and every street around us and accommodation was flooded, except for ours. The floors go up to Level 4, and the balconies are lovely to sit outside and have a cold drink. All the rooms were spacious, absolutely loved our 3 bedroom and beds & pillows were very comfortable. All aircons in all rooms were working perfectly. We loved that although the street out front is quite busy and noisy during the day, it was fine at night, slept through the thunderstorm, so the rooms were sound proof. Our 10+ family kids loved the pool and had midnight swims every night, and the staff were always there to change pool towels, even at 2am when we all decided to jump in. We celebrated 3 birthdays while we were there, and the staff held a party for my father (turned 80 and the reason we all went to Bali), decorations, cake and a gift for my dad. They were so cute, and we were not expecting it and he absolutely loved it.

I say these comments because I would love to see Sara flourish and take on more guests because while the staff are lovely and we all enjoyed our stay, there is always room to improve anything. I thought the swimming pool could be better maintained. On our last day, 6 people got sick, and we could only nail it down to the pool, as they were the only ones who swam that day for the first time, and later that day got headaches, and felt nauseous. We noticed the last couple of days, they had not put any chlorine in it, (maybe there was never any and we didn't even notice) but we definitely found the water murkier than when we first arrived (we were there for 8 nights) so maybe this is something Sara can take on board or improvement. This would probably stop anyone getting sick (we almost all survived Bali Belly). I'm not one to do a full inspection when I visit hotels, but could not help but notice some of the 'white' bath towels were not white at all and they were stained. Maybe a purchase of new bath towels for all the rooms would be great. Other than that, if you're on a budget and you want somewhere comfortable, this is the place for your whole family. If you want luxury it is definitely not it, but it is cosy, and family orientated, the staff are so lovely and will help you with anything you need.

Spacious family apartment at a reasonable price point. The beds were very comfortable, nice fresh clean linen. Attentive smiley staff.

Breakfast could use a bit more options. The pool temperature was very cold and lots of chlorine, turning blond hair green.

The staff and that is all.

The staff were so friendly and helpful.

Location was good

Toilet bathroom and kitchen was lots of stains and dirty even after cleaning and the towels were never white lots of stains look like very very old and the terrace were never cleaned but the staff are very kind . WiFi was a disaster most of the time not working the kitchen was never fully equipped

Good apartment with plenty of space.

Traffic noise was terrible.

We all fit in quite comfortably, staff were amazing and very helpful when we needed. There was a laundry service across the road, rooms serviced daily.

It was more dated than the photos let on.

Beds were amazingly comfortable. Staff were exceptionally friendly and helpful

Staff were brilliant! Breakfast very good Nice pool

All our bed sheets were full of stains and looked like they had not been cleaned. The living room floor rug was very dirty. My daughter got bitten by bed bugs really badly and they refused to refund us for our last night. They offered us another apartment but we could not take the chance that we all would be bitten by bed bugs. The mattresses did not have any mattress covers and the mattresses were very dirty. We did stay two nights and we did see the manager and showed our daughters bites but after she discussed with the sales team they refused to give us any refund. They did offer us a free ride to the airport...but I don't know why as we were leaving the next day and we stayed somewhere else the last night. I can't believe we did not get any refund. Not good.

Sraff were friendly and there was an abundance of pool towels available

The pool area smelled like a septic farm more often than not. The beds and pillows provided were so uncomfortable they were better off being used in an olden days torture chamber. We requested to extend our stay by one night on arrival and were promptly charged almost half the cost of our total for the previously booked 3 nights that included breakfast. Dont be fooled by the pool either. It may look nice but after only 3 swims my daughters scalp developed a blue rash and the ends of hair resembled a smurf smoothie.Shortly after that discovery my son broke out in some weird hives like skin irritation that plagued him for the following 6 days. We honestly regretted our choice of accommodation more than Prince Andrew did in agreeing to his last televised live interview. On the morning of our checkout we were quickly ushered out of the dining area as we were informed that breakfast was not included in our overpriced night extension. And for one final kick to the rbs, they then attempted to make us pay for the first three nights a second time statig that their was no evidence of our payment in their system. I would rather sleep with the street dogs than siep foot in this place ever again. Oh yeah and lastly if you attempt to take a number 2 in the toilet within your motel room (not a villa),you will have to weave your hand through the hordes of flying toilet bugs that suddenly appear from beneath the rim. I like.....NOT

The staff were amazing. The space in the villa was suitable for 6 people .

There was a leak in one of the bedrooms so our stuff got wet .

Staff were absolutely amazing super helpful

The staff are absolutely amazing and so very helpful.

Great helpful and friendly staff with excellent service.

The staff were so lovely. We had issues with our air-conditioning and they were able to move us into another room until it was fixed. Very helpful and accommodating.

Needs a little work done but was still pleasant.

Decent location

Needs a good clean, especially shower. Apartment musty and damp smell, doors need to be opened to get rid of smell.

The staff were always happy to help, nothing was to big or small.

Nothing all was great

We loved the location, it’s central to everything, food markets and restaurants very close by, shopping district 10 minute walk away. The staff were amazing, had our room serviced every day and breakfast was always nice. We had a 2 bedroom apartment which was on the 3rd floor and it was very spacious. If anyone is looking for accommodation that is not too pricey and central to everything this is the place to stay. Many thanks to the staff for looking after us during our stay.

A few things could be updated.

Staff were so friendly. Super helpful with where to go and landmarks. The warung food court was right next to the hotel and a short walk to have a massage.

One of the bathroom tap was coming off the base.

Great location near plenty of local food eateries. 5 minute gojek to the legian beach area. The staff are the reason we would stay at Sara Residence again. They made us feel welcome and were friendly and helpful. Beautiful pool area and garden. The 3 bedroom apartment was perfect for our family of 5. We will definitely be coming back.

The accomodation is excellent , the staff is very helpfunctie and friendly. The house keeping is very friendly and everything clean

Nothing to tell

close to hammerhead gym and it was a 2 bedroom apartment with cooking facilities. Staff where extremely accommodating. Breakfast was good.

When you walk into the foyer the place was full of people on computers smoking and at the end of the pool area. It seems very confrontational and takes away the welcome atmosphere. Mosquitos are bad on the bottom floor and in my room. Pillow are oversized and made sleeping uncomfortable. Our couch was in a bad state of repair. TV reception was not very clear.