LOI Mansion Managed by ARM One Hundred

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1-لايوجد مويه حاره 2-ازعاج العزل سيء اصوات الشارع كأنها عندي 3-لايوجد فرن غاز النار

Accueil très chaleureux et possibilité d’arrivée tardive

La propreté est à améliorer notamment dans la salle de bain. Nous avions une chambre face à un mur et des climatisations extérieures (bruyantes)

I stayed in the Studio the first night (209) and the Pavillion the next 2 nights (311). The room comes with a very well-stocked kitchenette. The bed is large and extremely comfortable. There is plenty of closet space, which was very convenient for a longer stay. The room includes a safe. A water cooler with bottled water is provided. There is a large refrigerator. The design is very modern, clean, and minimalist. The pool table, fitness center, and swimming pool were lovely and well maintained. The staff were genuinely kind, helpful, and welcoming. The air-conditioning works extremely well. The bedding is high quality and very comfortable. All appliances appear new and modern. The reception & wait-staff were very friendly, polite, and helpful. Overall it's a well designed hotel and room that feels comfortable and very clean. I think the greatest aspect were the kitchenettes. Well stocked and very clean.

When I arrived, the surrounding roads were being repaired, so I could not drive directly to the hotel entrance. It is easy to find but challenging at night. Arriving at night was difficult because the area was poorly lit and the entrance path way is a little difficult for carriers. It could be that it is still being constructed. Upon arrival, the elevator was under repair and remained non-functional for 2 days. The hotel appeared to still be under renovation or construction, particularly in the back lobby area. This caused significant noise during the day and into the evening, with frequent drilling, banging, and builder converataions that was quite disruptive. To their credit, the hotel upgraded my room to move me away from the noise. The upgraded room was bigger, more expensive, beautiful and spacious, but the most important improvement was the quieter environment. However, since I was working from my room during the day, the initial noise was very challenging. There was also neighboring construction happening outside and around the property. The most disappointing aspect of my stay was the management process. My flight was cancelled one day before check-in, and I attempted to push my reservation back by one day. Unfortunately, this was handled in a confusing and rigid way. Ultimately, the refused my requests and at one point mistakenly charged me extra. The property is managed by a large management group and the hotel appears to be quite new, which meant multiple channels and little flexibility. It was very challenging to navigate the multiple whatsapp channels. I was ultimately unable to change my reservation and lost two nights, which was disappointing. I believe this would have been much easier to resolve at a smaller boutique hotel. While the facilities are excellent, I think the hotel will feel much more comfortable once everything is fully operational.

The main positive about the hotel was that it was good value for money...

The bed sheets were not very clean, which was disappointing. Additionally, the hot water system did not function well, making it difficult to use the shower comfortably. The bathroom door also failed to lock properly. On top of that, there was a persistent burning smell in the room for some reason, which made the stay unpleasant.