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Gloucester Robinswood Hotel, BW Signature Collection

Property building, Facade/entrance

7.4Good

(2,050 Ratings)

"Everything about the hotel"

Verified guest

Don't miss out! Price and availability may change

7.4 / 10.0

Good(2,050 Ratings)

Hotel in Gloucester

4-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Pets allowed, Internet / Wifi and more

About this hotel

On the edge of the Cotswold's, just 2 miles from Gloucester city center and 5 minutes from the M5, Gloucester; Best Western Signature Collection offers parking charged at £5 and a leisure club with a pool and gym.

Amenities at Gloucester Robinswood Hotel, BW Signature Collection

Pool

Pets allowed

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

TV

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Map of Gloucester

city location on map

Nearby attractions

Clifton Suspension Bridge

Cotswold Wildlife Park & Gardens

Available Rooms

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

$$$$

7.4Good

(2,050 Ratings)

"Everything about the hotel"

Verified guest

Don't miss out! Price and availability may change

$$$$

7.4 / 10.0

Good(2,050 Ratings)

Hotel in Gloucester

4-Star Hotel

Reasons to book

Well priced for this locationPriced under area average

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

Includes essentialsPool, Pets allowed, Internet / Wifi and more

Map of Gloucester

city location on map

Nearby attractions

Clifton Suspension Bridge

Cotswold Wildlife Park & Gardens

Available Rooms

About this hotel

On the edge of the Cotswold's, just 2 miles from Gloucester city center and 5 minutes from the M5, Gloucester; Best Western Signature Collection offers parking charged at £5 and a leisure club with a pool and gym.

Amenities

Pool

Pets allowed

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony or Patio

Hot tub or spa

TV

Wheelchair accessible

Gym or Fitness Center

Garden

Family friendly

Things to know

Additional fees to expect

Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.

Booking feeNo booking fees, easy credit card payments.

Service feeThis helps Booking.com provide a safer and more secure booking experience.

TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.

Customer support

Customer support is handled by our partner Booking.com

Ratings and reviews

7.4 / 10.0

Good(2,050 Ratings)

100% verified reviews

7.0 / 10.0

Adequate accommodation although a bit dated. Good restaurant quality food

Clean, friendly staff, restaurant meals of a good quality.

Rooms a bit dated. No USB sockets and no accessible power sockets near bed. Make your take USB cable plugs with you.

7.0 / 10.0

Lovely hotel pity about the shower in room 228

Friendly staff, lovely reception. Spacious room.

We were in room 228. The shower has very little water coming out of the showerhead. The knob converting water from bath to shower came off. Hotel fixed it promptly when reported however very difficult to still have a shower. There was no way I could wash and rinse hair in shower due to lack of power. I had to take the hose of the hook to rinse my body. Very poor. The shower makes your stay however me and my two sisters found this difficult and unusable.

1.0 / 10.0

Waste of money

The breakfast was decent just didnt like the fact that the kids swim time is basically right as you are finishing breakfast if you get there right at half 7.

The room was ok did ask for rooms to be close together and then they was on different floors and then upon arriving i found out that there was a rather big function going on, got into bed (1 closed door away from function) could feel the walls vibrating and still hear the music like it was playing in my room so spoke to the staff that were on and I go an unapologetic "oh sorry it will stop at 11" and then the music continues to blast till gone half 11 and then from 11.45 till gone 12 you have the guests screaming and shouting all they way down the hallway and stamping up the stairs (which were right at my head board).

10.0 / 10.0

I enjoyed every minute the room was very warm at night… had a good sleep will come

Everything about the hotel

N/a

9.0 / 10.0

Pleasant stay

Good presentation and welcoming.

8.0 / 10.0

Very good stay

The staff very friendly and helpful and the breakfast had a great variety and was top class

Having to use card instead of cash

10.0 / 10.0

All the staff were great but I particularly wanted to thank Shalom as he went out of his way several times to help us. B

Clean, well maintained rooms and facilities

10.0 / 10.0

Friendly staff.

No problem at all with the hotel. However, booking.com clearly allowed my personal details to be hacked and I immediately fell victim to an attempt scam. I am now waiting for a replacement credit card. Booking.com seemingly is failing to stem the number of these data breaches, as reported online [and investigated this year by 'Which?'], The storage of personal data by this company is obviously secure.

8.0 / 10.0

Nice comfortable hotel.

Lovely warm room, good breakfast choice nice location

Shower took for ever to get warm, and unsure which way to turn the tap to increase temperature

5.0 / 10.0

It was lovely hotel due to staff but the room cleanliness let it down

The staff were all very polite, security, reception, bar and breakfast staff

The room was very dusty. The carpet had dog hair

8.0 / 10.0

We

Reception , Restaurant and Bar areas all very well located. Room was spacious and clean.

Individual room temperature control

6.0 / 10.0

It was acceptable overall, although the pool had heating issues when we arrived, so we could only stay for a short time

Location and pool facilities

Dated shower pool coming off/ horrible water pressure too low / floor boards squeaking at every step we stayed in room 228

10.0 / 10.0

Amazing stay

The hotel was lovely with good facilities. The staff were amazing and really looked after us, sorting any issues out quickly. Will definitely return for another stay 😀

Nothing we didn’t like

4.0 / 10.0

Not a good experience

Food was really good, as was the service

Extremely uncomfortable bed. Cobwebs and spider in room. Cold water in bathroom. Room unserviced. We claimed a free drink as per the card in the room for reusing our towels. We didn't think that meant the room wasn't serviced. Dirty toilet. Mouldy grout. Mouldy shower curtain. All reported to reception. Nothing was done. Reading light couldn't be used if the main light was on.

1.0 / 10.0

Last resort

Swimming pool and sauna were ok but you had to walk down a long corridor.

Took a single room where the mattress must have been 30 years old. When I told the girl in the morning she just glazed over and blanked me.

8.0 / 10.0

We had a very pleasant and comfortable stay.

Efficient and friendly staff, very comfortable, an excellent breakfast and lovely leisure facilities.

Food and drink at the hotel was very expensive. Accessibility to the room, restaurant and particularly into the swimming pool needs to be addressed.

10.0 / 10.0

Great for an overnight but would also enjoy for longer

Welcoming with great facilities

Nothing

8.0 / 10.0

Amazing staff, amazing value for money.

Very welcoming, attentive and relaxing.

The jacuzzi type pools were cold, was expecting to be warmer. The park situated behind the hotel was not very safe, potential muggings take place as witnessed ourselves on the Friday we were there.

10.0 / 10.0

Very friendly and helpful staff

Everything

Nothing

5.0 / 10.0

Five out of 10

Location was good. Daily cleaning.

Noise from other rooms and corridors. Extra pay for parking. Pool is not maintained and floor was sandy or dirty. Child cut his foot somewhere in the pool. Seems like facilities not maintained properly. Staff is confused if food was included or not which it was but not on the system, wanted to charge full price. However they still asked to pay for childs meal which is odd. Maybe manager needs to sort of internal processes

5.0 / 10.0

Staff made up for it

The staff were pleasant, helpful, smiley and welcoming. The chef greeted me in the morning and asked how the breakfast was. Very nice atmosphere and it’s clear they work very hard.

The facilities and standard are reflected in the price you pay. I was sadly placed in room 126 down a corridor where I’m guessing a service entry was as all I heard all night was doors banging and slamming open and shut. The hotel is a bit outdated and needs a few uplifts to the bathroom in particular.

8.0 / 10.0

Excellent value for money great hotel

Friendly staff, hotel was clean

Tv was dated, not a smart tv

9.0 / 10.0

Shalom from reception was excellent! We had an early check-in due to our flight coming in early & he made our day be

The spa jacuzzi

Had a double which was two single beds put together

7.0 / 10.0

Lovely staff, just the facilities are a little outdated

The staff wished me happy birthday which was nice, everyone was kind. I loved having a tub. I loved being away from the city.

unfortunately the key card didn’t work my entire trip soo I had to be escorted to my room every time. Rooms were a little outdated. The pool facilities were nice but there was a bloody plaster floating around the pool. Bed was also hard

9.0 / 10.0

Nice, neat, quiet and good value for money!

Nice, neat, quiet and good value for money!

Consider complementary onsite parking included in booking for lodgers and possibly adjust policy to reflect this please!

7.0 / 10.0

Ok for one night

Nice hotel the guy at reception was very helpful and friendly

Bed was not very comfortable so didn’t sleep very well

1.0 / 10.0

Very unclean do not recommend

We liked the facilities that were located on sight and breakfast was included in our stay.

The bathroom was very unclean with rust all around the bath and the hand towel rails havnt bin cleaned in months! the kind gentleman at the reception moved us rooms and apologised but no difference in the other room, they are not doubles or kings they are 2 single beds put together which are not very comfortable at all.

7.0 / 10.0

Robins hotel

Staff were lovely , comfortable bed , nice room. Breakfast good.

Price of food in restaurant ,cost of drinks in bar were very expensive. , condition of spa l area was poor , water in pool and spa was cold . The price of drinks and food meant we eat elsewhere I purchased a pint of lager a gin and tonic and two very small packets of crisps. This came to £25 40 the crisps were £2.20 each. For multi pack size crisps

8.0 / 10.0

Great Value for money.

Generally a nice hotel. Nice restaurant, comfortable beds. Great breakfast. Steam room and sauna were great. Friendly staff.

Really nice swimming pool with steam room and sauna Unfortunately, the water was not too warm.

2.0 / 10.0

Disappointing for the cost

Staff were very helpful as lovely.

Poor quality all over, the rooms were shabby as was the pool area. The restaurant was nicely decorated but charging premium prices for basic, unsatisfying food.

7.0 / 10.0

Nice

Everyone was really helpful and pleasant.

I forgot my hairbrush and they don’t sell items etc so I had to travel to a shop.

9.0 / 10.0

Great last minute stay over!

Lovely first impression entering the hotel. The restaurant/ bar area is really nice and the food was lovely (in particular the beef & mushroom wellington with mash and gravy!) We had a suite and it was a lot bigger than expected, 2 adjoining rooms giving us plenty of space. The beds and pillows were very comfy, coffee machine, mini fridge and kettle provided along with plenty of mugs / glasses and water and crisps left which was a nice touch.

The shower was very hot? There was a warning re this. Not sure if it was me but I couldn’t turn the temperature down? The pool area was ok but was dated and the bridge leading to the hot tub in the middle smelt of damp, kids enjoyed it though and it’s not a big deal for us as we just wanted a cheap stay on our journey down south. Over all we would stay again!

9.0 / 10.0

Lovely stay, lovely pool and a good location to explore the area.

The hotel was easy to find and in a good location. The staff were all friendly and helpful and the rooms were clean and tidy and were next to each other, as requested. Breakfast was very tasty and easy to book (book at the hotel the day before for a reduced price). The pool was really nice - good opening times, clean, warm and not too busy, and the kids loved it!

There was a discrepancy between the Hotel and the Pool on whether our kids (14 and 16) were children or adults ('Child' in the hotel is under 12, but 'child' in the pool is under 16!?). Better communication and both having the same age definition of a child would be helpful.

7.0 / 10.0

Perfectly adequate but not as clean as it should be.

Good facilities with pool and restaurant.

Felt like a better equipped Travelodge. Poor cleanliness - room had cobwebs/dead insects around window, carpet not clean (hadn’t been vacuumed) and corridor carpet had mud and grass. Charge for car park was an unexpected and unpleasant surprise.

10.0 / 10.0

Great

Had a pool for kids

That children only had a very limited window in which they were aloud in the pool these often were over mealtime such as breakfast and tea which limits ability to use

8.0 / 10.0

Stay was fairly comfortable without any issues

Facilities are decent

There was no air-conditioning just a small fan which was hardly doing anything.

10.0 / 10.0

Fantastic first stay

The whole time at this hotel has been good ,reccomend by friends who we were here to see . Staff have been amazing and there ethos for saving electricity is great . We had use of the spa and swimming , and due to not using housekeeping we were rewarded with free drinks voucher .

Nothing we didn't like .

2.0 / 10.0

Awful, would not stay again

Rooms dated, hot and had an uncomfortable bed, spa facilities extremely dirty and mouldy, did not look like the pictures online. Also noted you have to pay for parking

9.0 / 10.0

a nice break, friendly and enjoyable

Breakfast was basic but enough selection ok

pool was a bit on the cold side and not enough equiptment for mobility issued persons.

6.0 / 10.0

Disappointing

Leisure centre very good as included in room price

Bed most uncomfortable bed ever . Personally l never get back pain but this bed was excruciating. Not the cleanest either ( must say manager did come and put right) Breakfast ( don’t pay when you book £3 cheaper at hotel) Also book once and see if you like , very basic for a hotel and kitchen couldn’t cope when busy. And don’t mention the toaster !! (useless) Car park charged as extra , do understand if hotel is in city centre but this is 15 minutes drive out Ripoff Remember this is a dog friendly hotel so don’t go if you suffer from allergies.

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