Hotel Palazzo Alexander
Top rated by guests





9.1Outstanding
(900 Ratings)
"We were very, very satisfied at the Hotel Palazzo Alexander we were greeted with the warm smile of Mario, who helped with our suitcases from the taxi, explaining everything in perfect English about th..."
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4-Star Hotel
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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Hotel Palazzo Alexander is a historic building in the center of Lucca, with easy access from Porta San Donato. Rooms come with free Wi-Fi and air conditioning, and the staff is multilingual.
Airport transportation available
Shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Heating
Wheelchair accessible
Bar
WiFi/Internet
Shared living spaces
Laundry services
Family friendly
Ironing facilities
Safe
Childcare services
Accessible by lift
Key access
Contactless check-in/out
Housekeeping available
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
9.1Outstanding
(900 Ratings)
"We were very, very satisfied at the Hotel Palazzo Alexander we were greeted with the warm smile of Mario, who helped with our suitcases from the taxi, explaining everything in perfect English about th..."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
We were very, very satisfied at the Hotel Palazzo Alexander we were greeted with the warm smile of Mario, who helped with our suitcases from the taxi, explaining everything in perfect English about the town of Lucca ...with a map. He had our room ready and waiting for us ... very elegant but comfortable, gorgeous wooden beams on the ceiling, and impeccably clean.
Later that evening, we met another wonderful gentleman at the front desk, who greeted us and then was there every morning in the breakfast room. I regret not asking his name...he also treated us like family... sometimes with a joke.. delightful!!The breakfast room again elegant, but comfortable. A cooked breakfast is offered,as well as fresh fruit yogurt, etc....wonderful way to start the day with cappuccino, café, juice etc...
We highly recommend ....
We like tutto/everything!!
10.0 / 10.0
It was a beautiful little hotel. Tucked away but close to everything. We could hear the birds singing from our room, just delightful. They communicated with us well even though our Italian is terrible. The bed was comfortable as were the pillows. The breakfast was exceptional. Everyone was kind and helpful. Just 20 minutes from the train station. We will definitely stay here in the future. Thanks for a perfect weekend!
9.0 / 10.0
The staff were very welcoming and helpful
Breakfast arrangements were a little bit haphazard.
9.0 / 10.0
Pleasant and comfortable stay . Easy walking around Lucca . What made it special was the family style operators . Very personal , caring and accomodating - it represents what staying in Italy is all about .
10.0 / 10.0
Amazing place with great idea for interior. Reception crew was excellent and extremely helpful. Good position close to external gate of town.
Not actually hotel problem but works on streets in town gave us a bit of struggle to get there by car. In the end reception crew helped us to find good parking place.
10.0 / 10.0
Beautiful hotel. Fantastic staff. Totally recommend
10.0 / 10.0
We truly enjoyed our stay at this hotel! The staff were all wonderfully friendly and welcoming. The breakfast was delicious, and it was so convenient to get to any destination from here!
Nothing to complaint about.
10.0 / 10.0
Elegant, stylish, warm and friendly
Nothing…. It’s amazing
8.0 / 10.0
Location & Staff
9.0 / 10.0
It’s a beautiful hotel in a great area that’s easy to get to restaurants, etc., and this was our 3rd stay over the last 6 years.
Can’t think of anything worth mentioning; we enjoyed our stay
8.0 / 10.0
Breakfast was great. Staff very friendly and keen to assist. Interior of building was characterful. Our room was spacious and nicely furnished. Great shower!
Location of property good for getting into the main areas of Lucca, but in a less salubrious area. Felt a bit off the beaten track.
9.0 / 10.0
The owner (Mario) and the staff were exceptional and very accommodating. Breakfast was excellent. The hotel’s assistance with the parking garage was great and very helpful.
10.0 / 10.0
Lovely family run hotel and lovely helpful people
Attention to guests requests/ quick response to any situation
Great location
9.0 / 10.0
quiet and good location
bathroom was very tight for two
10.0 / 10.0
Fabulous stay in Lucca at this lovely family run hotel. Staff were really friendly and helpful, location was perfect for walking round the historic centre and close to all the highlights, piazzas and restaurants.
Room was spacious, breakfast was excellent and prepared to order.
Cannot recommend highly enough and we will return.
Nothing
9.0 / 10.0
The staff and location.
Nothing
10.0 / 10.0
The breakfast was great and the staff was very good too!
Nothing
8.0 / 10.0
Perfectly central location. Traditional decor
Our room was above reception, so could hear lots of activity.
9.0 / 10.0
Warm welcome on arrival and very friendly staff throughout our stay. Great location close to attractions but on a quiet street. Excellent breakfast and great room with a lovely quiet balcony/terrace.
8.0 / 10.0
Lovely family run hotel in great location. Quiet street but in historic area. Great staff. Comfortable bed. Nice decor.
Aircon a bit loud
9.0 / 10.0
Traditional Italian hotel. Great location - very central for exploring beautiful Lucca, but in a quiet area. All the staff were very friendly, helpful and accommodating. The breakfasts were very nice with a good choice.
10.0 / 10.0
Location
Authentic
Nothing
10.0 / 10.0
Loved this hotel! It's quaint, with traditional European hotel features (small beds, small shower) but it had everything we needed. It was clean, the beds were comfortable, plenty of towels, bottled water. We stayed in 2 connecting rooms (1 king and 2 twins) which was perfect. The staff at the front desk were extremely friendly. Loved the breakfast. Location was just a few minute walk from the center of the old town. Would definitely stay here again!
Nothing.
9.0 / 10.0
Friendly helpful staff
10.0 / 10.0
Traditional, unique and immaculate
Absolutely nothing
10.0 / 10.0
We gifted this hotel to my sister as we were unable to go. Her comments to me were that the hotel is delightful. It’s a family run hotel so the service is personal and thoughtful. She stayed in a junior suite which was clean, comfortable and beautiful. The breakfasts were good.
There was nothing to dislike.
10.0 / 10.0
Classic - full of charm
Nothing
10.0 / 10.0
Great service and spacious room with good facilities
Nothing
10.0 / 10.0
Breakfast every morning was great. Menu provided everything that you usually want in the morning. The staff was excellent and went above and beyond to help us with finding restaurants, book taxis or transfers. Just a great group of staff members.
10.0 / 10.0
Fabulous hotel, walked in from the baking heat outside to lovely air conditioned lobby and a warm welcome. Centrally located just 5m walk from main drag, and 10m to car park outside the walls. Rooms nicely decorated with espresso machine. Breakfast was fantastic. Pre-arrival comms helpful, the staff were very friendly and helpful, hope to come back.
7.0 / 10.0
Location
A bit dated
10.0 / 10.0
Central location , easy reach of walls , shops and restaurants
9.0 / 10.0
Traditional and charming
Nothing
10.0 / 10.0
beautiful setting very rich in colour ,beautiful hotel with such history. wonderful service through out our stay. we held our wedding there which was a perfect location , the hotel laid on a reception for the guest to arrive ,having a toast before departing the short walk to the Orsetti Palllazzo Hall. All in all a Romantic setting, perfect wedding .
clean .fantastic service.delightful breakfast .first class . the staff weee very helpful with our needs on locations , providing us with contacts to restaurants to a wedding cake .
8.0 / 10.0
Location
Bathrooms quite tired - needed refurbishing/re grouting shower etc
9.0 / 10.0
Incredibly helpful and friendly staff. Great location.
9.0 / 10.0
Excellent hotel in a great location with very friendly staff. Roberto was a star who made us welcome from a late arrival to an early departure and served a really splendid breakfast.
Slightly antiquated dining arrangements.
9.0 / 10.0
Good breakfast Close to shops and restaurants Very pleasant people in all the shops :)
Our problem was a lack of the Italian language We only knew the basic but we managed to converse
9.0 / 10.0
An excellent hotel full of character. Rather old fashioned and quirky in many ways but well run with lovely and helpful staff
very good breakfast and lift that arrived quickly always. The location away from the main sights was quiet but close to the city walls.
The pillows were awful and need to be updated. Just a slab of foam in a pillow case is not comfortable.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Hotel Palazzo Alexander. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Hotel Palazzo Alexander pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Hotel Palazzo Alexander?
We found 23 amenities for this rental. This includes airport transportation available, shuttle available, concierge services, free wifi/internet, and free parking.
