Boutique Hotel Martha

The hotel has great location, public transport right in front of the hotel. Staff was amazing and friendly and breakfast was great with wide selection for everybody. Room was very clean and we felt very comfortable. We would recommend to anybody coming to Zell am See to stay here.

Facilities, location, staff, breakfast, garden!

I had my birthday on the day we checked out, and the staff had decorated the breakfast table very beautifully with a personalized birthday card ! This was totally unexpected and was a wonderful gesture. All the staff members also wished me, which made us feel very special !

We wanted to avail of the spa services, but we could not find anyone !

Facilities were ideal for us - sofabed + double bed, separate bathroom/toilet, large floorspace, multiple radiators for drying stuff etc Staff were super helpful Breakfast was superb - multiple options and plenty of coffee!

If we'd had to walk up to the ski lifts its about 800m, but we found the free ski bus regular enough and stops outside the hotel so wasn't an issue.

Breakfast Restaurant area decor

Definitely not a 4* hotel, from outdated facilities to very rude and unhelpful hotel management. They will take your money but will not make anything to make sure that you are having a good time. Beds are making terrible noises every time you turn around in your sleep, to the level that our baby girl that was sleeping in a baby bed in the same room, woke up when we tried to sit (!) on the bed. We were literally afraid to sit on the bed or turn around so that we would not wake her up. Also in the restroom there is an automatic light that is turning on when you enter the bathroom and it caused our baby girl to wake-up. Really a terrible room (301) for children. Never in my life have I seen this level of rudeness from any hotel management. We booked initially with Boutique hotel Martha for 2 nights for the period 15-17.09.2022 (booking.com price 293€). On top, they told us that they will charge 20€ for a baby bed (for most hotels this is complimentary). Due to a family emergency, we had to reschedule to 30.09-02.10 (booking.com price 272€). They charged us 40€ for the change, despite the fact that the rates via booking.com were lower compared to when we booked initially (272€ vs 293€). We tried explaining to hotel management that this is unfair, but they did not care. They had already charged us 255€ from the initial 293€, they had our money, so they did not care. I did not expect a lower rate, but at least I would not expect an extra charge for changing to a lower season period. I tried finding this charge in their policy and I could not find it. Next, they contacted us to tell us that we are getting a “free upgrade” to their sister hotel “Der Schmittenhof” as they were closing Martha due to lack of reservations. We did not have any options here but to accept or change our holiday to 15.10. Apparently Der Scmittenhof had more facilities (!?