Mercure Paris Arc de Triomphe Etoile
Top rated by guests





8.1Excellent
(150 Ratings)
"Everything."
Verified guestDon't miss out! Price and availability may change
4-Star Hotel
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
This 4-star, designer hotel is located 165 yards from the Arc de Triomphe and Champs Elysées. It offers soundproofed guest rooms with free Wi-Fi access and a minibar.
Free WiFi/internet
Air conditioning
Non-smoking
Pets allowed
Heating
WiFi/Internet
Shared living spaces
Laundry services
Electric Vehicle Charging Station
Ironing facilities
Safe
Accessible by lift
Key access
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
$$$$
Top rated by guests
8.1Excellent
(150 Ratings)
"Everything."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
10.0 / 10.0
Everything.
Nothing
8.0 / 10.0
The room size was good, and the bathroom size was also good. The room was clean and had all the basic amenities, including slippers and a hair dryer. Check-in and check-out were fast and easy, and the staff were friendly. The room deposit was refunded immediately, even though we paid by card. We received it the same hour we checked out.
Nothing
7.0 / 10.0
Location, friendly service, room size
Old and slow elevator, blind breakfast room
6.0 / 10.0
The location of the hotel is excellent. Transport is nearby, and tons of amenities. Everything is within walking distance.
The service is really subpar, particularly the night staff who seemed untrained and unprofessional.
When I arrived late at night, I had forgotten that my rooms were prepaid so when I was asked for my credit card, I didn't object. Shouldn't payment status be the first thing a check in staff should verify? In the end, the mistakenly taken pre-authorisation maxed out my card, causing a lot of inconveniences. Yes, a pre-authorisation is not a debit on a credit card but it still blocks out the amount on my card limit, holding it so I can't use that part of my credit.
On another occasion, when I needed a wine bottle opener (no bottle opener in the room), housekeeping did not pick up the phone so I rang the front desk. The staff rudely asked why I needed a bottle opener and to go downstairs to the reception with my bottle. He handed me the opener without looking up from his computer. I opened my wine bottle at the reception and left. No words exchanged.
I do not expect this sort of service from a Mercure Hotel group. The day staff, on the other hand, seem to know what they are doing and were much more professional and friendly.
7.0 / 10.0
We stayed for 5 nights, and the location was easy to shop and take transportation.
Our room wasn't ready even though in the system I placed my arrival time. There was a request made for this booking, and they did not follow through. The height of the showerhead was really low, and the metal part cut my finger while handling it in Room 102. You can tell that this building is old. The room could use more towel hooks because they have it placed under the sink, which is really low. So I had to hang my towel over the mirror. there's this awkwardly tall table, the mini bar just in the middle. The table under the tv was very awkwardly shaped. Just towards checking out, the man at the counter took so long to argue with other guests we almost missed our train
8.0 / 10.0
Breakfast was very good with a good variety
Nothing
6.0 / 10.0
The bed was very comfortable and the room was very clean
There was only 1 bottle of water
No minibar
No iron and ironing board
No milk for coffee
9.0 / 10.0
The hotel is well located and the staff is welcoming and great. Very helpful.
I believe this is the same comment for all french hotels. Their check-in time at 2:00 PM is very inconvenient specially that most flight land prior to 10:00 AM and we get to the hotel around noon. My experience is that most hotels in the US, some parts of Europe, North Africa and Middle-East have a check-in policy at 12:00 PM. I think they should align.
8.0 / 10.0
Nice staff, girl at reception was very kind & helpful. Hotel is nice, clean & modern
Nothing
8.0 / 10.0
Breakfast was good, staff well prepared and cleanliness surprisingly good
How slow the ascensor was
6.0 / 10.0
Location and breakfast.
Shower handle was too low! The bed was not comfortable. Rooms could be cleaner and need refurbishment. Very expensive for what it was.
9.0 / 10.0
Our stay was lovely the staff were friendly and the location was great.
Everything was good
8.0 / 10.0
Location, bed, breakfast
6.0 / 10.0
not much
the size of room
I had to carry my own bags
toilet jammed on the 2nd day and on the day I left
7.0 / 10.0
Location, cleanliness
Close to everything
Room size was a bit small given the price
7.0 / 10.0
Good location, kind staff
Too much dust on the floors and carpets in the room.
Poor breakfast
8.0 / 10.0
Good location, close to several metro stations
Friendly helpful staff. Spacious rooms. Nuxe products in bathroom
Bad smell in the room, but I quickly got another one upon requesr
3.0 / 10.0
the breakfast was very bad. They need to improve on the breakfast.
I did not like anything.
9.0 / 10.0
the location
none
8.0 / 10.0
clean
crowded
8.0 / 10.0
Breakfast was good. could be a little warmer
6.0 / 10.0
The location was very convenient. There were plenty of shops and bakeries around and a sweet little market across the road.
The facilities are as basic as they come, more akin to a three star hotel. We had to request the shower gel bottle be filled up as it was empty on arrival and ask for an iron to be brought up. We were handed the iron and the board to take up to the room ourselves. Housekeeping would also enter the room whilst we were out, despite the ‘do not disturb’ sign being on the door. This made me feel much less secure.
9.0 / 10.0
Bit near a supermerkat and there is a kitchen só cool.
9.0 / 10.0
Location is very good, room is clean, breakfast was great, we recommend to include the breakfast in your booking.
Nothing
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Mercure Paris Arc de Triomphe Etoile. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Mercure Paris Arc de Triomphe Etoile pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Mercure Paris Arc de Triomphe Etoile?
We found 18 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, pets allowed, and heating.
