Mercure Paris Arc de Triomphe Etoile

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review stars
8.1Excellent
(150 Ratings)
"Everything."
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8.1 / 10.0
Excellent(150 Ratings)

Hotel in Paris

4-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area

About this hotel

This 4-star, designer hotel is located 165 yards from the Arc de Triomphe and Champs Elysées. It offers soundproofed guest rooms with free Wi-Fi access and a minibar.

Amenities at Mercure Paris Arc de Triomphe Etoile

Free WiFi/internet
Air conditioning
Non-smoking
Pets allowed
Heating
WiFi/Internet
Shared living spaces
Laundry services
Electric Vehicle Charging Station
Ironing facilities
Safe
Accessible by lift
Key access
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products

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Available Rooms

$$$$
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Ratings and reviews

8.1 / 10.0
Excellent(150 Ratings)
100% verified reviews
10.0 / 10.0
Comfortable
Everything.
Nothing
8.0 / 10.0
Good
The room size was good, and the bathroom size was also good. The room was clean and had all the basic amenities, including slippers and a hair dryer. Check-in and check-out were fast and easy, and the staff were friendly. The room deposit was refunded immediately, even though we paid by card. We received it the same hour we checked out.
Nothing
7.0 / 10.0
Decent value stay close to Arc de Triomphe
Location, friendly service, room size
Old and slow elevator, blind breakfast room
6.0 / 10.0
Great location, lovely area. Acceptable room but lacking in services
The location of the hotel is excellent. Transport is nearby, and tons of amenities. Everything is within walking distance.
The service is really subpar, particularly the night staff who seemed untrained and unprofessional. When I arrived late at night, I had forgotten that my rooms were prepaid so when I was asked for my credit card, I didn't object. Shouldn't payment status be the first thing a check in staff should verify? In the end, the mistakenly taken pre-authorisation maxed out my card, causing a lot of inconveniences. Yes, a pre-authorisation is not a debit on a credit card but it still blocks out the amount on my card limit, holding it so I can't use that part of my credit. On another occasion, when I needed a wine bottle opener (no bottle opener in the room), housekeeping did not pick up the phone so I rang the front desk. The staff rudely asked why I needed a bottle opener and to go downstairs to the reception with my bottle. He handed me the opener without looking up from his computer. I opened my wine bottle at the reception and left. No words exchanged. I do not expect this sort of service from a Mercure Hotel group. The day staff, on the other hand, seem to know what they are doing and were much more professional and friendly.
7.0 / 10.0
Average stay
We stayed for 5 nights, and the location was easy to shop and take transportation.
Our room wasn't ready even though in the system I placed my arrival time. There was a request made for this booking, and they did not follow through. The height of the showerhead was really low, and the metal part cut my finger while handling it in Room 102. You can tell that this building is old. The room could use more towel hooks because they have it placed under the sink, which is really low. So I had to hang my towel over the mirror. there's this awkwardly tall table, the mini bar just in the middle. The table under the tv was very awkwardly shaped. Just towards checking out, the man at the counter took so long to argue with other guests we almost missed our train
8.0 / 10.0
Walking distance to Arc de Triomphe and shops
Breakfast was very good with a good variety
Nothing
6.0 / 10.0
My stay was pleasant but lacked the above. No need to cut down on basic necessities.
The bed was very comfortable and the room was very clean
There was only 1 bottle of water No minibar No iron and ironing board No milk for coffee
9.0 / 10.0
Great hotel, convenient location, very good staff members.
The hotel is well located and the staff is welcoming and great. Very helpful.
I believe this is the same comment for all french hotels. Their check-in time at 2:00 PM is very inconvenient specially that most flight land prior to 10:00 AM and we get to the hotel around noon. My experience is that most hotels in the US, some parts of Europe, North Africa and Middle-East have a check-in policy at 12:00 PM. I think they should align.

FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at Mercure Paris Arc de Triomphe Etoile. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Mercure Paris Arc de Triomphe Etoile pet friendly?

Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Mercure Paris Arc de Triomphe Etoile?

We found 18 amenities for this rental. This includes free wifi/internet, air conditioning, non-smoking, pets allowed, and heating.


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