Hotel Hagemann Hamburg Hafen

Clean, food breakfast, comfy bed, good value for money

Nothing really. If I come back to Hamburg I will most likely stay at the same place despite it being a little outside of the center.

Price - value for my dollar. Good breakfast. Restaurant in lobby is convenient but limited menu (pizza/pasta) . Clean with renovations. Comfortable beds. Close to S3 subway line which brings you directly into town. Courteous desk and hard working restaurant staff. Served our needs.

We didn’t mind the hotel at all. But people should know. It is a working man’s neighbourhood that appeared run down at first. Streets are not clean. Exterior of building is covered in graffiti. But I felt safe. People in neighbourhood are friendly common folk. Mostly immigrants and very nice.

Not in the centre of the city, however you can reach it by Veddel train station and then bus 13 - which stops right outside. It is in an area that might not appeal at first when you arrive, the area has a lot of graffiti. However once you go around the back and enter the hotel it is a different story, warm and snug with a good restaurant. Two supermarkets nearby and plenty of restaurants. It is possible to walk into town along the levee bank but easier to go by bus 13 and train, especially with luggage. We enjoyed our stay there, especially helpful Tony in the restaurant. The room was spacious and clean. The only downside is that the smokers stand right outside the main entrance, so you have to take a deep breath, walk through the fug of smoke and enter the hotel. If they could move the smoking area further away (eg 1 km) that would be better.

Nothing appealed to me once I was checked in.

Staff made no effort to be helpful as our arrival was earlier in the day. We had to leave the hotel and find somewhere else to wait for just over five hours after a long flight. No lounge area for guests to sit down. Could not get an extra pillow, was told to come back to reception after 2 and half hours which would have been after 9pm. We were already tired and just needed to get some sleep. Just poor service.