25hours Hotel Altes Hafenamt

Good location and quirky decor with friendly staff.

AC in room didn't work so we were moved to another room which was allegedly the same size but felt much smaller, probably because of the strange room layout. Even the working AC wasn't very good due to it only working when it was above a certain temperature outside. Whilst this was obviously an environmental policy we had to open the windows to avoid sweating all night. The sauna is in the sister hotel close by. The tea/coffee was never replenished.

We had breakfast, lunch, dinner at hotel. All very good and friendly efficient service. Nice German wine

Bar shut for private function. Couldn't get drink after concert

Very cool and individually styled room in a beautiful historic building, large and spacy, comfortable bed, nice bathroom with good shower. Very nice in-house restaurant (Neni) and bar (Boilerman). Perfect location for exploring the Hafencity.

No coffee in the room, only tea.

Location of the hotel is great. Complimentary items in mini fridge. Big size room that we paid for. Good bed.

Managenent has much room for improvement. Receptionists do not have correct knowledge of their parking facility. Housejeeping timing was extremely poor. We agreed to skip one day of housekeeping to plant a tree, yet wimdow cleaners came while we were in the room. Another day when housejeeping ought to come, they didn't till we were back in room at 3pm and we chased. Then on the day we were checking out, housekeeping came knocking early on Saturday morning not once, but twice! Management, please improve. Hotel room, restaurant's toilets, elevator... all way too dark with minimal lighting. A better balance is necessary between looking-hip and functionality. Example, Chic old style phone inside room. Again dark surroundings, need to hold up phone to find and read the recepten number at the base of phone before dailing. Hotel's layout is an escape room but that we accept it is a challenge when converting an old building to a new hotel life.