Novotel Maastricht





7.8Good
(1,863 Ratings)
"Staff were exceptional. Hotel was clean. Reception on arrival was very welcoming. Beds were comfortable. Staff arranged all our taxis and one young lady even went above and beyond and helped with tr..."
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4-Star Hotel
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
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Located 1.2 mi from the center, this 4-star Novotel features a seasonable outdoor swimming pool and free Wi-Fi. It is located only 1969 feet from the A2/E25 motorway.
Business facilities
Free WiFi/internet
Free Parking
Pool
Non-smoking
Pets allowed
Heating
Bar
Balcony/Terrace
WiFi/Internet
Garden
Laundry services
Accessible Parking
Electric Vehicle Charging Station
Family friendly
Ironing facilities
Safe
Accessible by lift
Key card access
Fire alarm
Fire extinguisher
Cleaning products
$$$$
7.8Good
(1,863 Ratings)
"Staff were exceptional. Hotel was clean. Reception on arrival was very welcoming. Beds were comfortable. Staff arranged all our taxis and one young lady even went above and beyond and helped with tr..."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
9.0 / 10.0
Alles was leuk en vrij
Bad was vis, veel zwarte streepjes.
7.0 / 10.0
Okay location. Reasonable value for our money.
Breakfast was not great. Refilling was very slow. Location is okay at best.
4.0 / 10.0
Had to wait 40 minutes before we could check in. Only one receptionist was there while others were busy talking in the back room. After about 35mins of chatting, someone came out and opened the second counter. Not great if you're waiting with two toddlers. Then when we came in the room it wasn't fully clean. Bathroom sink had weird stains and the mattresses were sagging.
Then, when parking the car, there was a large group of young men hanging around the parking lot next to around 50+ fatbikes. These young men were all watching my family while we parked the car. It did not feel safe taking all the stuff out of the car while being watched by a group of men. Especially as we have young children with us. We paid over 400 euros in total (incl parking) to stay there for two nights. I would think twice of going back here.
8.0 / 10.0
Anna and Eirini were especially helpful with directions, suggestions, and helping me recover an item that was left behind. The Rituals products in the bathroom were a lovely treat! We appreciated that it was so welcoming to kids.
The location was outside the main centre (30 min walk to Markt) but the buses were nearby and convenient.
10.0 / 10.0
Staff were exceptional. Hotel was clean. Reception on arrival was very welcoming. Beds were comfortable. Staff arranged all our taxis and one young lady even went above and beyond and helped with travel arrangements
That we couldn't stay longer.
6.0 / 10.0
We were grateful to have found this property at short notice because we made an impromptu plan to visit the Christmas markets in Valkenburg, and that city was fully booked. The Novotel was a short drive away, and we were happy to see that they had a couple of free EV charging points at the property. The staff were friendly, and the breakfast spread was fair. My children enjoyed the pancakes, and the coffee machine made a mean cappuccino.
The property was clearly showing its age, and could do with better upkeep. The paint on the bathroom door was cracked in several places and the doorstopper had begun to disintegrate. Our children had trouble operating the hand shower in the tub because the faucet had a rather unusual safety notch. The toilet - separate from the bathroom - was small, and the poor lighting made it seem even smaller.
10.0 / 10.0
The personnel of the hotel was very polite and friendly at all times. They welcomed me in the best possible way. The actual room had all the necessary amenities and the bed was very comfortable. The breakfast had a very rich buffet.
The location is not very convenient for those traveling by train. It is also a bit far from the city center. Relatively close to the university.
9.0 / 10.0
Breakfast was great with lots of options
Kid friendly environment with board games and sustainability is valued.
Nothing
10.0 / 10.0
It is a fabulous hotel. Beautiful room. Fantastic, friendly staff. The two ladies on reception were exceptionally friendly and helpful as was Filip in the bar/restaurant. Super friendly and knowledgeable young man. Thank you
The lighting in the room wasn't too good
8.0 / 10.0
Breakfast
Comfortable bed
Openable windows
Quiet location
9.0 / 10.0
Close to the city's
Parking have to pay even the hotel guests.
8.0 / 10.0
Staff were very helpful. We had to upgrade our booking after completing it and were contacted before arrival. All taken care of in a friendly and efficient manner. Delicious breakfast.
Happy with everything
3.0 / 10.0
Tbh nothing
Everything
9.0 / 10.0
Breakfast was great. The Chinese lady chef there is fantastic.
Price is fair value.
6.0 / 10.0
Breakfast
Corridor was smelly. Bathroom was small and there was no toilet brush. There were stains on the floor of the room.
8.0 / 10.0
EXCELLENT LOCATION FOR THE BUSINESS AREA, AND LOCAL EXHIBITION CENTRE...
PARKING A TAD TRICKY GETTING IN / OUT BUT STAFF ASSISTED.
10.0 / 10.0
Very good hotel, friendly and professional reception staff, the hotel is located in a quiet area with private parking.
4.0 / 10.0
We always check in at Novotela wherever we go on a holiday. I was frustratingly surprised to that the check out for the this hotel is at 1030. Seriously? The check in was 1500 still and yet you expect to do check out earlier?? The breakfast was until 1000 and yet check out was 1030??? the staff also didn't help and was not accommodating at all. don't bother going here
9.0 / 10.0
Good hotel in a nice neighborhood. Plus for the pool.
Restaurant has only Snacks on Sundays. Not fun when arriving Late and just wanted a good meal.
8.0 / 10.0
Clean, well appointed room. Comfortable bed. Enjoyed the Rituals products in the bathroom.
You can use the hotel's city bikes for an additional charge if you want. We were able to take our dog with us for an additional €25 and were provided with a dog welcome pack containing food and treats in our room.
We felt that the cost of the room was expensive, especially as it didn't include breakfast.
Similarly, the hotel charges an additional fee for using their car park, which we felt should be included in the room rate.
8.0 / 10.0
Always just right for us.
Breakfast seating sometimes awkward when full.
9.0 / 10.0
Its Brilliant location, 15 min walk to the river and all the Shops and restaurants. They also prepared for our dog little goodie bag in our room on arrival. Kids got activity packs that kept them busy when we went out in the evening.
It’s bit dated but good value for the money. Also not that happy about having to pay for the parking extra.
8.0 / 10.0
the Novotel standards are international, the breakfast Buffet was nice, lots of choice! Friendly staff had a very pleasant stay in Maastricht! Food quality is nice, with the swimming pool in the back yard, it simply was an enjoyable stay.
none
9.0 / 10.0
Very good hotel, has an onsite car charger. The staff are really nice , comfortable hotel. It has kids playing area
A tiny bit far out of the centre, but still manageable.
10.0 / 10.0
All was exellect. The breakfast. The staff. The surrounding gives you a peace ful mind.
I would prefer a room with a bathroom without a tub.
8.0 / 10.0
Novotel maastricht is a convenient, comfortable, and enjoyable hotel, most especially in the swimming pool .The hotel combines good value with unique and inspiring design elements and uncompromising service, making it ideal for business and leisure travelers seeking a stylish but unpretentious environment. Most of all the food is delicious .. and the staff is friendly.. Thank you
8.0 / 10.0
N/A
Breakfast
9.0 / 10.0
We liked that it was clean and staff especially the nightshift team where more than very helpful.
The location was not an issue as a bus service took you into the centrum from approx 200 yard from hotel. Taxi cost approx 12 euro.
We didn't like that we had not been informed of the 2 adjacent ongoing building sites at the rear and at one end of the hotel. This caused a displacement of rats and they where clearly visible running around the pool/ outside eating area. The chef could do with a refresher course as we witnessed his inability to deal with a 2 plate order ( He actually cooked our steaks plated them and 5 minutes later put them back in the oven then when challenged he actually tried to deny what he had just done). However I must add that when we explained this to a senior member of staff our plates where removed and a fresh meal was prepared for us.
10.0 / 10.0
Absolutely fantastic staff and place. Joost was the host with the most. Nothing was too much trouble for him and he went out of his way for you. Should be proud to have him on board. Saying that all the staff couldn't be faulted.
The planters at the entrance had dead plants in. First impressions
9.0 / 10.0
the staff was amazing especially the frond desk personnel
nothing
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Novotel Maastricht. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Novotel Maastricht. Enjoy the water!
Is Novotel Maastricht pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Novotel Maastricht?
We found 22 amenities for this rental. This includes business facilities, free wifi/internet, free parking, pool, and non-smoking.
