My Hostel Almaty

- very close to the main strip of town and next to the shopping mall - clean modern bathroom

- carpeted floors, very stained, smelt bad and unclean - you had to put on your duvet linens - check out rules were interesting: — they charge 300 tg per hour to store luggage — any tiny marks on towels will incur a 2000 tz fee (go up to the first floor sink and scrub it off)

Fabulous location in the heart of Almaty, and staff were helpful in booking transport to airport

Property could do with a bit of touch up to the interiors

The hostel was nice and central

The staff didn't speak English and it wasn't easy to communicate, there was no hot water, the air conditioning in the room was sometimes too cold, sometimes too hot, a bit crazy, before leaving they charged us about 6 euros for a towel that was dirty

Good location

Unfortunately, we had a very disappointing experience. We booked two nights and even agreed to change our original room to help the hotel accommodate other guests. However, while we were out the next day, the staff entered our room, packed all our personal belongings and moved them to another room without our permission or even contacting us. We were reachable all day and would have happily agreed to the change if asked. Some very personal items were handled and a phone charger went missing after the move. The staff apologized and acknowledged the mistake, but despite several discussions, no meaningful compensation was offered. We travel a lot and have never experienced anything like this. A serious breach of trust that could have been avoided with a simple phone call.