Swinside Cottage

Great location. Modern comfortable house. Has everything you would need for a multi day stay.

Nothing

The location was great.

We requested an infant cot and were told there was a travel cot available and to provide our own sheets. However, the host was unable to tell us what size sheets to supply. We have a four-month old baby, so if the sheets are too big or too small for the mattress it creates an unsafe sleep environment and increases the risk of SIDS. We explained this to the host, but they were unable to confirm the correct sheet sizes. In the end we carried our own cot on the train - not a great way to start a holiday during a heatwave!!! The property also didn't supply face cloths / wash cloths, so we had to use the limited hand towels for washing our face and body. They also don't provide kitchen cooking basics - salt, pepper, oil, etc. Check out is at 9am, but there doesn't seem to be a reason for this because no one shows up to see how your stay was, collect the key, or start cleaning. We had to remove all bedding from the beds and put them into a bag, as well as wash all the dishes in the kitchen. For such an early check out, and such a late check in, I'd have excepted the cleaners to manage this. When you get email updates about your booking, expect to receive 2-3 emails, all saying the same thing, each time. It makes finding the key code quite challenging if you forgot to write it down and are searching on your phone...

Brilliant location

Dogs barking Winter duvet in extreme summer weather

Been waiting before I do this review as it could have been different if I'd had a quicker resolution. Good points: Excellent location. The house is very well kitted out with everything you need. Smart TV so you can log into your Netflix & Prime accounts. Very comfortable bed & pillows. Very handy having a dishwasher. Reported boiler fault on Christmas morning & a maintenance man attended within 2 hours.

Stayed 5 nights Inc Christmas. Paid a premium for this. Barely decorated for Christmas, 2 ornaments above the fire, a teeny tiny Christmas tree & lights round bottom of living room window. I had emailed them the week before to find out if the place was decorated for Christmas but had no reply! Boiler packed up on Christmas morning with no central heating & no hot water. (There was an electric fire in the living room, could also be used but noisy) Maintenance man couldn't fix boiler, left us with 3 plug-in radiators to keep us warm but no hot water. Meant when we went out had to come back into a cold house as can't leave radiators plugged in when leaving house. Had to boil a kettle & run up & down stairs with it for washing as unable to have showers. (Shower connected to mains not built in shower unit!) Boil kettle for washing up things that don't fit in little dishwasher. Had msg on Boxing Day to say someone would be in touch ref compensation. Heard nothing so chased 5th Jan. It was as if they'd only just heard about it. Apparently, now waiting for the owners to decide whether some recompense is justified, 8th Jan still waiting.