Luterbach

Location was gorgeous and convenient. Waterfall behind the house and right on the bus line. Walk to downtown and also a trail that runs behind the house that runs the length of the valley. Comfy living area with a kitchen that has everything you need. Great to have a washer and dryer.

Would’ve liked an 11:00 check out time rather than 10:00

Alojamiento muy acogedor. Tenía todo lo que necesitamos y más. Nos encantó al llegar encontrar las atenciones de los anfitriones. Prolijo, cómodo, limpio, la sala de estar muy amplia y una vista espectacular. Un apartamento ideal para una estadía casi perfecta en un entorno maravilloso.

Modern and well equipped apartment in fantastic location. Hosts were very responsive. Nice welcome gifts are also always appreciated!

Instructions for which was apartment rented once in building were not clear or given.

- Complimentary bottle of Freixenet upon arrival. - The location is PERFECT. It has a wonderful view from the terrace. - The kitchen and the apartment is fully equipped, including an oven, dishwasher, washing machine, dryer... Just missing some disposable kitchen towels. - Protected parking space (although tricky to open at first). - Good wifi connection. - Enough toilet paper rolls (highly appreciated). - Fluffy towels. - 2 different types of pillows (highly appreciated as usually Swiss-German-Austrian pillows are usually different and too soft). - Coffee and tea, and toiletries included.

- Bad air quality in the apartment, especially in the small room and the living room (sneezing, constant dry throat and itchiness, cough), which disturbed our rest during the night. We didn't know whether it was because of the dryness, or because we realised the next day that there was mold in some areas - Small room and the bathroom - (we didn't inspect the apartment thoroughly, but saw them in the corner. Not sure if maybe there were more spots. The host should definitely look into it and solve this issue. Mentioned it to them). I would highly recommend to avoid our mistake (we left it closed), and sleep with the window opened. - Unclear instructions (too lengthy and convoluted sometimes). - Self check-in was through keys being left in a lock (unlocked when we arrived. Opening code was set and the box was open. Maybe a mistake from the previous guests). It doesn't seem too safe. - We believe trash policy (taking it out, where to recycle, etc.) should only be applied to guests who stay longer and need to take the trash out. It is stressful to figure out for a non-Swiss person where to throw everything, especially when the check-out is at 10am and we didn't gather too much garbage (1 night). Instructions of where to find the container is also quite confusing. I understand it for longer stays, but for short stays where trash is not accumulated, given the high price per night, it should be the cleaning staff who takes it out. It added a very stressful factor given the fact that we had to deduct 30mins from our stay just to figure all this out. I would either recommend extending the check-out time, or changing the policy. - We were not allowed a later check-out due to a guest arriving. Check-in is at 16:00 and check-out at 10:00. 6h for cleaning and not taking out the trash themselves seem to be more than enough time. - Mattress was too soft for our taste. - Communication could be improved. - Netflix didn't work.