the river

Beautiful apartment, beautiful view, great location

Everything was fine

The location is genuinely excellent — right on the river, close to cafés and historic streets, with a pharmacy just 2 minutes away and a small but well-stocked supermarket around 7 minutes away. The apartment itself has a very charming layout, and the little dressing room next to the bedroom was especially pretty. Being in a residential building also added a lovely authentic feel, as if we were genuinely living in Pisa for a few days, which we really enjoyed.

The apartment was extremely cold during our February stay. The very high ceilings made it difficult for the heating to warm the space properly, so it never reached a comfortable temperature. We messaged the host through Booking to ask whether there was a second duvet, but we didn’t receive any reply. We eventually found an extra duvet ourselves on the last night, but that obviously didn’t help for most of the stay. Cleanliness could have been better too. We arrived 40 minutes before the official check-in time (with prior agreement) just to drop our bags, and the cleaner arrived at the same time. We saw the apartment before it had been cleaned and were surprised by how messy it was so close to check-in. Even after it was cleaned, it still didn’t feel thoroughly prepared. The bathroom was also in a poor condition, with visible mould that made it feel neglected. Soundproofing was another major issue — we could hear the neighbours very clearly, including them having sex at 1 a.m., which made it difficult to relax or sleep. We reported the noise issue through Booking as well, but again received no reply. Essentials were also lacking: only half a roll of toilet paper was provided for two people staying two nights. We were also asked to send a passport number through the Booking.com messaging system before arrival, which goes against Booking’s own policy on sharing sensitive identification details. If passport information is required, the property should either collect it in person or provide a physical guest-information sheet in the apartment instead of requesting it over the app.

posizione, tranquillità

La stanza aveva tutto ciò che era stato indicato e potesse servire, e anche molto carina

Durante il soggiorno è entrato in stanza qualcuno. Penso che le chiavi per aprire le stanze siano tutte e uguali nell'appartamento, ed essendoci antri inquilini in altre camere, ho sempre avuto il sospetto che con una chiave si potesse entrare anche nelle camere di tutti gli altri. E così è andata, in quanto mentre eravamo a letto ha aperto la porta una sconosciuta.