Yukairo Kikuya

We had a lovely and relaxing stay here for 4 nights. The staff were all really kind with a great level of English, and the hotel is beautiful. We really enjoyed both our private bath in the room and the public/private baths in the hotel. The views from the hotel are gorgeous. The location is very easy to reach, right next to the bus stop in Shuzenji Onsen which has regular buses to Shuzenji station. The free coffee and tea 24/7 was a great addition, also with free snacks and water in the room. We loved that housekeeping was optional, meaning we could be completely undisturbed.

We found the food quite disappointing, in particular the "western-style breakfast" which didn't feel in any way western. We ended up getting breakfast elsewhere one morning. We had the dinner one night and found it hit-or-miss. While the traditional style is very charming, it is in parts in need of major refurbishment. For example, the private bath in our room had clearly been messily patched up, the tap was covered in limescale, and the fence blocking the bath from view of the car park was very damaged and thin, meaning we didn't feel fully comfortable in the bath. It would also have been nice if the soft drinks could be available throughout the day, not just after 2pm. We also would have liked if we could have gone onto the rope bridge, but this was only possible for guests staying in a particular section of the hotel. Perhaps the security gate could be placed at the far side of the bridge so all guests could access it?

We had a magical stay, everything is so beautiful and serene. The rooms are stunning and the onsen in the room and outdoor onsen were amazing. We only used private onsen as we were too shy to use public but they are stunning. The food feels very authentic and we loved the free drinks area so we could sit and enjoy the pond. The location over the river is incredible

When we arrived to drop our bags the staff at the door could have been more welcoming. The snack meals are very authentic but a little hard on a less adventurous palate. The carpets could do with an update

Sound of nature (river beside),Very good Onsen,Meals delicious

お風呂がたくさんあり、宿でのんびりするには、良いと思う。

料金表記に、晩飯の有無が無く、てっきり付くものだと思っていたが、チェックイン時に別料金です、と言われがっかりした。