Sanso Tensui

The best time of our life. The best food and best staff.

The food was delicious and full of pleasant surprises. We stayed for two nights, and the meals on the second day actually managed to surpass those of the first. Our suite came with a private onsen, which fully met my expectations. As for the public bath, because the hotel has a limited number of rooms and we visited during the off-season, it was a fantastic experience—not crowded at all. When the bus I booked for the trip there ran into issues, we had to switch to a taxi at the last minute. I sent the hotel an email in advance, and despite the heavy rain, they sent staff out to the perimeter to wait for our car and guide us in. There is a piece of calligraphy on the second floor of the hotel that I couldn't understand, so I asked the staff about it, though they didn't know the meaning at the time. I thought that would be the end of it, but the next day while we were dining, they specifically prepared a translation for me, explaining that the characters were pictographs representing 'Heaven' and 'Water'—the very name of the hotel. I was truly touched by this. During the day on our second day, we headed to the nearby city of Hita. Since I couldn't register for a JR membership to book tickets online, the staff helped us call to coordinate and even drove us to the station. Hita ended up being another unforgettable memory from our trip.

Wir waren bereits das zweite Mal für 2 Tage hier, weil wir so begeistert von der Anlage des Ryokans sind. Auch diesmal wurden wir zu keiner Minute enttäuscht, im Gegenteil! Wir hatten ein tolles Zimmer mit einem Privatonsen, ganz nah am Wasserfall, den wir stets beruhigend rauschen hörten. Auch das Baden in den anderen Außenonsen war ein Genuss, so wie die gesamte Anlage ein nicht zu übertreffender Rückzugsort. Die Kaiseki-Abendessen waren absolut perfekt, bis ins kleinste Detail, liebevoll hergestellt und angerichtet, vom äußerst freundlichen Personal bedient!

The property is in a very quiet and peaceful area. The staff is absolutely amazing. They were very responsive and helpful with explaining the pickup and transportation to the ryokan. I left an item behind, and the staff did everything possible to get it back to me while I was still in Japan.