Residence Inn by Marriott Cincinnati Midtown/Rookwood

I can’t really say 1 positive thing about this place.

Very unprofessional. The rooms were dirty, my daughter found a bug on her pillow, the door did not lock correctly, I was charged an extra $50 so I paid over $400 for a room that was disgusting. The pool only goes up to 4 feet, the breakfast was decent though.

Dear Booking.com Customer Service, I am writing to formally report a serious issue caused by a system error within the Booking.com app that resulted in a duplicate reservation, incorrect charges, and significant emotional distress during my stay on New Year’s Day. I used the Booking.com app to reserve one room at a total cost of $246.60 Due to a glitch in the system, a second reservation was created at the same time through the Marriott website, without my intent or authorization. This error was not caused by me. From approximately 10:00 a.m. to 1:30 p.m. on New Year’s Day, my partner and I spent hours attempting to resolve this issue instead of celebrating her birthday. During this time: * I was charged a total of $710.60 for a stay that should have cost $246.60 * One reservation was cancelled by hotel staff without clear communication * I was later charged an additional $200 in person under the explanation that my card was needed “to verify my identity” * I was effectively forced to stay an additional night or lose the money already taken * A refund I was told would be issued did not return when promised This stay was meant to celebrate my partner’s birthday—her first birthday since the loss of her mother. Instead, the morning was filled with stress and financial strain. At one point, my partner was so overwhelmed that she cried alone in the bathroom on her birthday. Compounding this, my uncle passed away earlier that morning on New Year’s Day, which I disclosed to hotel management while seeking help. Despite this, there was no acknowledgment or apology. Additionally, after the billing dispute, we experienced a noticeable change in how we were treated at the property. We were no longer greeted or acknowledged by management, while other guests who appeared to be white couples were warmly greeted. This difference in treatment was distressing and concerning. Due to the seriousness of the issue, my sister, Dr. Erica N.

mostly everything

Far too expensive

Valet parking

Floor in the room wasn’t clean. My husband had dust bunnies on his feet.

Service, location, pool

Breakfast and the bed on the pullout couch. It was old dirty and thin

Location

The cleanliness and the waiting time for a scheduled check in,which happened a hour later. The staff were rude and unprofessional as well as inattentive.

It had everything I needed and more

Nothing

The room was bigger than what the picture shows. It was very clean and was a quick process to get checked in and out. The location was excellent with a lot of restaurants around to go eat that was a plus. Will definitely be staying again. If you're going for a game or festival this is the place to be. You won't be disappointed.

Other guests staying up outside pass 2 in the morning no staff on location to tell the other guest it's time to shut it down.