Carneros Resort and Spa
Top rated by guests

8.5Excellent
(26 Ratings)
"The property is gorgeous and the cabin (2 room suite) was better than expected. The rooms were gorgeous."
Verified guestDon't miss out! Price and availability may change
5-Star Resort
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
Perched atop Napa Valley, the Carneros Resort and Spa features 2 outdoor pools, 3 full-service gourmet restaurants and an award-winning spa. A furnished patio and bathrobes are provided in each suite or cottage.
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Garden
Laundry services
Sauna
Accessible Parking
Electric Vehicle Charging Station
Fireplace
Family friendly
Ironing facilities
Smoking allowed
Safe
Childcare services
Key access
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
$$$$
Top rated by guests
8.5Excellent
(26 Ratings)
"The property is gorgeous and the cabin (2 room suite) was better than expected. The rooms were gorgeous."
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
8.0 / 10.0
location, lay out was very nice. resort itself is great
the food they served in the formal dining room was not worth the price; quite awful
2.0 / 10.0
I liked the structure of the common areas, except for the children's pool, which is dirty, has a view of the wall, and has a sad, abandoned atmosphere. In general, the service is poor and they are not friendly with children.
The reception was cold and indifferent. No information was given about the hotel's structure and operation. No welcome drinks were offered. In the room, as a "welcome", there was only a cracked bowl with two apples (photo attached). The room was dirty and in need of maintenance. The bed linens were worn. Hair (or dog hair) was scattered around the bathroom and bathtub. The amenities were not replaced after use. The adult pool is spectacular (photo attached). Located on a hill with a stunning view. Children are not allowed to go near it. The children's pool, on the other hand, is horrible (photos attached). At the back of the hotel, it is dirty, messy, and has a view of the wall. A single employee struggles to serve snacks and drinks in worn glasses while unsuccessfully trying to clean up the mess and dirt. The atmosphere is terrible. A sad silence. Comparing the adult pool with the children's pool, I got the impression that I was being punished for having a child. They are not friendly with children. There are many restrictions regarding them. I was kicked out of two areas of the hotel, on two occasions, because children were not allowed in those areas. In general, the information is not clear and the rules can change depending on the events that take place there. You are always left wondering what you can and cannot do. It is distressing, because if you make a mistake and are in a place or at a time that is not allowed, they reprimand you. One day I parked my car in a spot and everything went well. The next day I parked in the same spot, but I was reprimanded because there was a wedding and the car could not be left there. A few employees are friendly and helpful, but the majority are atypical and indifferent. The waiter Pedro from the Farm restaurant deserves a positive mention, and the manager of the Dining Room restaurant deserves a negative mention. We placed three orders in the room, but only one was delivered.
10.0 / 10.0
The property is gorgeous and the cabin (2 room suite) was better than expected. The rooms were gorgeous.
The only issue we had was the hot tub didn’t work. It’s embarrassing to complain about your own private hot tub.
10.0 / 10.0
Scenic and beautiful property
Ants in the room
10.0 / 10.0
rooms were super private. service was excellent.
10.0 / 10.0
location, staff, cottages
nothing
3.0 / 10.0
view from hilltop pool was beautiful, spacious and comfortable room, planting throughout the property and it’s grounds was gorgeous, SPF available at the pool, comfortable sun loungers
My patio area furniture was all covered with rain covers (it has been sunny for weeks). no one thought to remove and prep the outside area of my room before guest check in?
The wine dispenser in room was broken/ empty.
Room service was barely edible and took over an hour for vegetarian pasta.
Hilltop pool service was non existent on Sunday. instead you were advised to order from boon cafe and they’d bring it, that took 90mins. it was so bad all the people who ordered at the pool, me included were comped. Two women stormed out of the pool area after waiting for 90mins only to have food they said was inedible.
Hot tub was filthy.
Two guests at the adult pool had their own speakers blasting out their own music along with the music being played by the hotel. it was awful. when I asked that one form of music be played they said they’d ask the guests with the speakers but couldn’t promise
Nothing extra in your room for Easter Sunday (chocolate etc), no bottle of wine upon arrival, no welcome drink….
for $1.5k a night I’d expect a lot better
9.0 / 10.0
This is a delightful way to spend a few days rest, relaxation in a lovely resort where everything works so well and the staff are so obliging. We loved our cottage and we greatly enjoyed dining in the Farm restaurant and breakfast at the Hilltop was delightful.
It's difficult to think of anything that could have been done better or which gave us any disappointment. We were slightly surprised that the resort was so quiet during the early part of the week and that the Farm restaurant wasn't open on Monday and Tuesday. But eating out in Napa was so easy thanks to the shuttle service.
6.0 / 10.0
the concept
below expectations
3.0 / 10.0
The location is great and the property itself is very regal. We were there on a day that they had a wedding and severely understaffed and under prepared.
Very disappointing stay at Carneros. We had previously stayed here in 2019 and had a great time. Arrived at 11am and dropped off our bags, requested that the bags be placed in our room. We came back after wine tasting and got our room keys, bags were not in the room. Called the front desk, bell desk and concierge, nobody picked up. Had to drive back to lobby to get our bags myself. Room was dirty, cobwebs and dead spider. Shower door covered in mildew. When you spend $2200 a night you expect higher standards. Very sad to see such a beautiful property have such poor service and standards.
4.0 / 10.0
very hard to find somewhere to eat, very limited places open. very disappointing experience. front desk staff were less than helpful. all in all not worth the money.
6.0 / 10.0
good location. nice scenery. peace and quiet
Master bedroom only with one single sofa. Both living and master bedroom’s spaces are very limited. Furnitures, towels and fixtures of both rooms are very wear and tear.
Only provided few packages of instant coffee.
Everything in the mini-refrigerator is charged other than the drinking water. I paid$6.47 for a 330ml bottle of Perrier water, which taken by accident.
8.0 / 10.0
I Loved the staff and the cottage itself! The outdoor sitting area and room itself was one of a kind! The food
And Guava beer at Boonfly were amazing!
When I pay 1500 a night, I expect everything to be Pristine! The hot tub by the pool was not. Had a green slimy layer on seats and I didn’t get in. The pool with the view was also falling apart on the bottom on one side. They need to replanted both the main pool and main hot tub. Other than that everything else was great.
7.0 / 10.0
Pool and spa facilities were exceptional. One of the best facials I have ever had. For the most part the food on the property was also exceptional. Ambiance was great and the property was beautiful. Felt like a nice private getaway given that rooms are stand alone cottages.
The food was generally very good but we did have one terrible meal at the FARM which was very surprising given the reviews. The main courses were very over cooked and lacking in seasoning and the whole experience was 3 hours long because the service and the food was so slow. We also found that in general the quality of the service across the property was very variable. Sometimes it was exceptional and sometimes it was very bad, including asking the pool servers sometimes 2 and 3 times for a drink. We also could never get hold of the concierge after leaving multiple voicemails and sending emails. This was particularly problematic when we were trying to arrange our departure transport and had to call 5 times over 24 hours before we actually got confirmation that our request was resolved. Would have expected a bit more from a 4* and very expensive 'luxury' property.
7.0 / 10.0
It is obvious that no one else was paying full fare. Makes you feel a little cheated.
6.0 / 10.0
Breakfast was great. King bed was comfortable. Rooms and yards were fantastic.
Dinner was subpar, and the pull out bed was horrendous.
FAQs
Is parking included with this resort?
Parking is not specified as an available amenity at Carneros Resort and Spa. For more information, we encourage you to contact the property about where to park.
Is there a pool at this resort?
Yes, a swimming pool is available for use at Carneros Resort and Spa. Enjoy the water!
Is Carneros Resort and Spa pet friendly?
Yes! This resort is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Carneros Resort and Spa?
We found 32 amenities for this rental. This includes business facilities, concierge services, free wifi/internet, free parking, and air conditioning.
