Extended Stay America Suites - Cleveland - Westlake





6.4Average
(60 Ratings)
"Couldn’t be happier. The unit was great as was the staff"
Verified guestDon't miss out! Price and availability may change
Great for petsBring all your friends and family, even the furry ones
Well priced for this locationPriced under area average
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Extended Stay America Suites - Cleveland - Westlake is located in Westlake, 6.3 miles from Westfield Great Northern Shopping Center and 9.3 miles from NASA Glenn Research Center.
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Heating
Wheelchair accessible
WiFi/Internet
Laundry services
Outdoor Cooking
Family friendly
Accessible by lift
Key card access
Fire alarm
Fire extinguisher
Cleaning products
$$$$
6.4Average
(60 Ratings)
"Couldn’t be happier. The unit was great as was the staff"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
1.0 / 10.0
Nothing
It smelled terrible
3.0 / 10.0
Location
Room and floor could have been cleaner.
6.0 / 10.0
Location is near everything. Having a full kitchen is nice.
While the bed was comfortable, it is well used in one area. I had my pet and was not expecting the bed to be off the floor, where I was met with dust bunnies that had babies and who knows what other gross items Id rather not have witnessed. My pet was under the bed most of the time, making our allergies that much worse. Desks and chairs need to be replaced or at least scrubbed with disinfectant. There was already trash in the kitchen prior to my arrival. TV volume went down automatically quite often.
10.0 / 10.0
Couldn’t be happier. The unit was great as was the staff
Zip!
3.0 / 10.0
Location was good
Carpets in room stained/not clean. Kitchenette stove very old & not clean. Refrigerator very noisy. Ask the front desk to use lobby bathroom and was told there are none when i could see it was just locked! The breakfast was a joke-muffins & oat meal packets nothing else.
1.0 / 10.0
nothing
the room smelled like cigarettes, mattress was uncomfortable, room was dark and dingy
3.0 / 10.0
Convenient location
Room had dirty towels in the bathroom and mold in bathtub and around sink drain. Also, there were no spoons for the oatmeal at breakfast and no napkins.
10.0 / 10.0
All good
None
1.0 / 10.0
On Thursday the 28th and Friday the 29th The employee behind the desk name. Nick would not take my reservation from booking.com. I was in the hotel 43 weeks and I booked every day on booking dot com what on the 28 and 29 For some reason he didn't accept my reservations and demanded my card to charge me 190$ for a walk in when I paid for my room twice right in front of him he did not care I called corporate. Add the gentleman on speakerphone, and the guy behind the desk still did not care
I am very upset with how the stab handled it. He would not let me speak to a manager he. Demanded my card when I've already paid for the room. I was in the room for 3 weeks and now all of a sudden. He wanted my card and wanted to overcharge me. And because I asked for a manager, he called the police on me. This is outrageous and something needs to be done. Watch the cameras. I was not being irate rude disrespectful. Or anything, I was trying to work the situation out
3.0 / 10.0
Good beds large rook
Cleanliness carpet needs cleaning
1.0 / 10.0
Nothing
Dirty and smelled
3.0 / 10.0
Very dirty
1.0 / 10.0
The staff was helpful.
The room smelled like ammonia. My room key didn't work. They quit free breakfast even though they are still advertising free breakfast on Booking. I kicked a piece of dog or cat food while walking through my room. I do not travel with a pet.
7.0 / 10.0
location, amenities including laundry, room layout, price
not real clean especially on top of fridge and in cabinets, no maid service unless there for an entire week, not enough linens if no maid service for a week
5.0 / 10.0
easy excess a lot of restaurants near by and close to express ways
it was fair
4.0 / 10.0
The staff is the best.
I booked two rooms and when entering both, the rooms had a damp, mildew smell. The carpet was dirty and the shower curtain liner was dirty & had mold/mildew on bottom. It was a major disappointment because I had my in-laws in a room that just wasn’t up to par.
5.0 / 10.0
The price and location
Totally outdated, dim lighting, stained flooring and ripped carpet. Advertised box breakfast but none provided.
1.0 / 10.0
Convenient to the interstate
everything. it smelled Ike cigarette and pot. the carpets are threadbare paint is peeling everywhere etc…
3.0 / 10.0
Nothing very uncomfortable
Nasty odor throughout whole building
Crazy druggies roaming the property
Mold growing around toilet bowl
2.0 / 10.0
location
poor condition.
5.0 / 10.0
There was a extremely loud noise coming from underneath the room sounds like a earthquake.
1.0 / 10.0
Booked a double queen bed suite. Got a single queen bed suite & staff did not seem to care at all. We had too many people (4 kids) & we were not offered a discount or much help. We checked out after the first night to find another room to accommodate our family. The place smelled badly and not clean.
3.0 / 10.0
Nothing
Small bed - druggie passed out on couch as I entered - police called but not a good picture
1.0 / 10.0
I like that it had washers
Everything else...it smelt funny. It was not clean. I bought cleaners and wiped everything down.. I wouldn't have stayed if the other hotels were not completely booked.
1.0 / 10.0
Dirty wet heavy baby diaper was IN A DRAWER in my room from previous guests. So disgusting. Never going back.
3.0 / 10.0
Room seemed clean.
Noise. Dogs barking, children screaming and upset/drunk woman arguing loudly on her phone in hallway early in morning.
Smell. Hallways and stairwell reeked of cigarette smoke.
Amenities. There were none! At this price, at the very least there should be coffee available in the morning.
7.0 / 10.0
Convenient and good value. Staff was friendly and helpful
2.0 / 10.0
Our room smelled like cigarettes, staff was never at the front desk.
2.0 / 10.0
N/a
Overall Filthy hotel.
ROOM: Dirty floors, unclean sheets and smoke smelly room.
HOTEL: garbage piled 6 feet high near room in hall, food droppings in hallway, and pungent smelly hallways.
1.0 / 10.0
Location
They sold my room to someone else and they give me something else, the shower was dirty even they had left over stuff from previous customers, vending machines does not work , internet service not working, they charge me twice for the service, on line with my debit card and in person they ask me to pay again when I check in and at the moment to check out they want to Charge me again...
Very disappointed
9.0 / 10.0
Confortante
Las alfombra
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at Extended Stay America Suites - Cleveland - Westlake. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Extended Stay America Suites - Cleveland - Westlake pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Extended Stay America Suites - Cleveland - Westlake?
We found 16 amenities for this rental. This includes free wifi/internet, free parking, air conditioning, non-smoking, and pets allowed.
