Best Western Shelbyville Lodge

When I first arrived I was a little upset because I could hear a toddler running around behind the desk but no one would come to the front desk, even after I said hello a couple of times. So, I left because I had to be somewhere. But when I went to check in later that night it went really smooth. The people at the front desk were very friendly my entire stay.

The breakfast was OK. I feel like you need to offer more things. For example, I am not a sausage eater, especially sausage links. I personally prefer bacon. So, it would have been nice if you offered both. Plus, I do enjoy juice, but the machine was broken. But you didn't even have orange juice in a jug to replace the broken juice machine. But these are not complaints that would keep me from not staying here again, I would definitely stay again.

It was conveniently located and relatively clean except that we had intentionally booked a hotel with a pool but the pool was green and unusable

We had a SERIOUS incident with the cleaning staff on the second day of our stay attempting to physically force past me to enter the room while my teenaged daughters were getting dressed. We reported the incident and checked out early. I should have reported it to the police now that I’m home and thinking about it. He came to bring towels or whatever and I told him we did not need them and to stay out and he used his entire body weight to push past me after 3 attempts to shut the door in his face while repeatedly yelling,”stay out!”

The room was clean and the bed was comfortable.

Many places that I stay in have body wash, shampoo, and conditioner dispensers in the shower. That would be a nice addition for your hotel.

It had hot water.

This property is in need of a major renovation and restructuring of management. No one at the front desk upon arrival. Have to use a ring doorbell for service. Woman appears holding a baby and has to juggle checking us in and holding the child. There is no elevator, so if you are elderly or have trouble with stairs make sure you request a first floor room. We are in our 70’s and had to carry our luggage up to the second floor. Our room was between the housekeeping room and stairs, so it was very noisy. When we booked, I requested a room away from roadway. Our room was by two roadways. We constantly heard semis because we were near the interstate. The decor of the room was dark and depressing. The accent chair was worn, frayed, and dirty. I doubted the cleanliness of the room since I immediately saw an empty soda can on the floor by the chair. I seriously didn’t even want to sleep in the bed. The window coverings didn’t fully fit to cover the window. There was a light in the parking lot right outside our room that shone into our room. The bathroom was disgusting. The toilet seat had urine stains and scuff marks. The toilet ran constantly. There was no working AC in the bathroom and the ceiling fan didn’t work. There was dirt in the corners of the bathroom. The whole room had an unsanitary feel to it. Breakfast included consisted of cold, hard scrambled eggs, sausage that tasted spoiled. I wanted oatmeal. Only had instant and no microwave to cook it in. You have to go outside the dining room, past a non-used popcorn machine and stairway to the front entrance to find the coffee/tea station. There was no attendant in the dining room. Housekeeping was a joke. They took our towels, but didn’t replenish them. We had to cal for a hand towel for the bathroom at least. That took an hour. There is a $50 for damages. No idea how they can determine damages.

It was very clean

The person at the front desk was very welcoming. I received a room just as I requested and was able to pay for early check in. The room was clean and comfortable. The bedding was comfortable as well. I didn't have breakfast before I left but the jetset coffee was great. The location was perfect.

Nothing

Location was good as was value. Breakfast was very good.

Toiletries were disgusting. Hand soap stuck to your hands. We couldn’t bring ourselves to use it in the shower and used shampoo we brought!

The people are wonderful

Nothing, everything’s great!

The breakfast was delicious. I received a room located just where I wanted and the hotel was a perfect location.

NA

The owner was always on site and was very helpful and friendly.

It’s older and needs a bit of fixing up which seems to be on going. The price was good for nice accommodation.

Clean and comfortable. Close to restaurants and shopping. Will stay again!

That it did not have an elevator.

I was overly excited that I found a location close to home that accepted pets. My room was close to the door that takes you outside to the pet area. Very convenient and very comfortable. I was there because of the "tornado" outbreak and my home is small. I didn't have breakfast because I had to leave early for work. I would definitely recommend to anyone with pets...and I have told many people.

I was ok with everything.

The rooms were spacious and nice. It was clean. The showers were hot. The beds were ok on comfort but not great. The staff was friendly. It was nice having filtered water in the lobby to fill up water bottles.

It was far out there, no elevator

Breakfast was very good

Breakfast was great! Staff was more than courteous and professional. Was available whenever we needed and more than willing to help us anyway we needed. Location was perfect not far from the interstate and other locations.

Nothing comes to mind that we didn't like.

I did not like having holes or near holes in the towels and Wash cloths.

Very musty room. Carpets? Mold? Could barely breathe after two hours in room.

See above

facility was clean and you could tell there had been renovations

the pool area was a bit rough looking no elevator

When I checked in I have been retained $50 for "incidental" expenses. That amount has still not been returned to me and there was no explanation. I called the manager and he does not know why in my bank there is no return for those $50. I called my bank and they said it's the hotel who did not cancel it. So now, almost a month later those $50 are still pending.

clean, safe, comfortable and great parking for big rigs

all good

it was easy to find and conveniently located near restaurants.

Nice staff

iBugs crawling on TV stand an microwave took us to another room an it had orange peeling in the pull out sofa an sheets looked dirty an popcorn in floor beside the sofa

convenient and clean

water turned off from 6:30pm until midday the next day. Did not even have a water bottle offered.

Location

No hot tub